Experienced Public Records Court Research Specialist

Description

Universal Background provides industry leading people insights to safety sensitive organizations in a simplified experience through our best-in-class background screening, drug testing, occupational health, and verification services. We are proudly ranked as an industry leader in quality and service delivery.

Overview

BACKGROUND SCREENING INDUSTRY EXPERIENCE PREFERRED

The Court Records Specialist is responsible for conducting detailed searches of criminal and civil court records to provide accurate and timely background screening results to clients. This role involves using various court databases, online systems, and proprietary tools to gather and verify case information. The specialist is accountable to ensure that all data is entered correctly, search results are properly documented, and client requirements are met in compliance with company policies and industry regulations. The Court Records Specialist will collaborate closely with internal teams, clients, and vendors to resolve order discrepancies, clarify findings, and contribute to the consistent delivery of high-quality background reports.

Key Responsibilities

Court Record Research and Data Processing

• Perform searches of criminal and civil court records using online portals, third-party systems, and direct court sources.
• Analyze and interpret search results, identifying relevant case information while ensuring accuracy and completeness.
• Enter court data into proprietary systems with a focus on precision and compliance with client-specific instructions.
• Attach relevant documents (PDFs of search results, case details, etc.) to the correct orders in the system.
• Maintain high productivity while meeting strict quality standards for accuracy and report integrity.
  
  

Order Management and Issue Resolution

• Monitor open orders and proactively follow up on pending or incomplete searches to ensure timely completion.
• Communicate via email with clients, internal teams, and vendors to clarify search parameters, resolve order discrepancies, and obtain missing information.
• Identify and escalate issues that require additional review, such as complex legal findings or unclear case outcomes.
  
  

Quality Assurance and Compliance

• Review search results and completed work for accuracy, consistency, and compliance with both company policies and industry regulations, including FCRA guidelines.
• Protect sensitive and confidential information, maintaining strict adherence to data security protocols.
• Stay current with court processes, legal terminology, and applicable compliance requirements.
  
  

Collaboration and Process Improvement

• Work closely with team members and cross-functional departments to ensure seamless workflow and efficient order processing.
• Participate in process improvement initiatives and assist with the development or refinement of standard operating procedures (SOPs).
• Support team growth by sharing knowledge, mentoring peers, and participating in the training and onboarding of new team members when needed.
• Perform other duties as assigned.
  
  

Required Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong attention to detail with the ability to detect errors.
• Strong organizational skills with sequential task management.
• Ability to manage time effectively in a fast-paced environment.
• Problem-solving skills and ability to be resilient and tenacious to search completion.
• Proficiency in Microsoft Outlook, Word, Excel, and web browsers.
• Comfortable working both independently and collaboratively.
  
  

Preferred Qualifications

• Prior experience in background screening, court research, or a compliance-related field.
• Strategic thinking skills in information gathering.
• Experience with ticketing systems, reporting tools, or workflow management platforms.
• Proficient in data entry and word processing.
• Experience creating or maintaining process documentation or SOPs.
• Ability to train and onboard new team members effectively.
  
  

Special Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Must be proficient in the English language, both written and verbal.
• Ability to lift 15 pounds.
  
  

Selected candidates will be required to pass a comprehensive background check and drug screening. Universal Background is committed to creating a diverse work environment and we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Position Requirements