What are the responsibilities and job description for the Senior Credit Counselor position at Universal 1 Credit Union?
At U1, our way of life is centered on being Trustworthy, Friendly, and Reliable (U1 Values)! Our community support, sponsorships, events, and charitable activities exist to strengthen and impact our region for the better. In our history, we've never lost sight of the credit union philosophy of People Helping People! We are honored to have the opportunity to continue making a difference in our community and the lives of our members and employees!
Responsible for being proficient in repossession, bankruptcy, and deceased accounts. Perform collection activities associated with various delinquent member accounts, including Visa credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, home equity lines of credit, negative shares, and returned checks. Review delinquent accounts to determine probable reasons for account status, and contacts members to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts. Ensures that the Credit Union's professional image is maintained.
Education/Certification
Responsible for being proficient in repossession, bankruptcy, and deceased accounts. Perform collection activities associated with various delinquent member accounts, including Visa credit and debit cards, lines of credit, secured loans, signature loans, real estate loans, home equity lines of credit, negative shares, and returned checks. Review delinquent accounts to determine probable reasons for account status, and contacts members to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts. Ensures that the Credit Union's professional image is maintained.
Education/Certification
- High school diploma or equivalent.
- One year of phone customer service experience.
- Previous collection experience.
- Ability to type.
- Solid computer skills.
- Fluent in Microsoft Office Suite.