Operations Manager

Under the general direction of the District Operations Manager, the Operations Manager (OM) is responsible for the efficient day-to-day operations of the department, including directing a team of Yard Specialist and Operations Coordinators while managing the department’s annual budget and operating plan. Works closely with the Transportation Branch Manager to service the customers.

What you’ll do:

Environmental, Health & Safety

• Manages the daily safe, efficient, legal and economical operations associated with terminals and customer interactions.
• Facilitates compliance to corporate health, safety, and environmental affairs policies, including completion of all required training, documentation and record keeping.
• Supports sales efforts consistent with corporate and regulatory compliance, health, safety and environmental affairs standards.
• Implements and manages applicable health and safety program.
• Conducts timely and detailed incident investigations and communicates root causes and recommends corrective and preventives measures to the District Operations Manager.
• Regularly briefs upper management on performance, including cost and productivity opportunities and issues, and branch or industry related trends.

Staff Supervision

• Maintains a supervisory presence throughout the branch; ensures daily pre-shift meetings are held, and regularly communicates expectations to employees.
• Manages day-to-day work activities to ensure operational goals and objectives are met.
• Ensures all employees have the required tools and training on matters related to safety, operation standards and department goals.
• Creates a positive work environment and fosters employee ownership of branch operations and performance.
• Oversees the completion of drug testing and medical surveillance as required.
• Leads interviewing, hiring, training and evaluating personnel.

Branch Administration

• Develops email communications and correspondence with internal and external customers.
• Regularly participates in District LOB Business Meetings.
• Prepares and presents comprehensive Branch Reviews to Leadership.

Sales Support/Customer Service

• Manages budget and operating plan to achieve branch goals.
• Responsible for meeting customer requirements and fulfilling orders in a cost effective manner using appropriate risk management and Standard Operating Procedures.

Quality Assurance

• Ensures company quality processes are adhered to at the local level.
• Partners with appropriate departments, internal and terminals, to resolves product quality issues in an efficient and timely manner.

Inventory Management

• Directs inventory management process; researches and resolves discrepancies with appropriate personnel as needed.

Facility Maintenance

• Ensures proper maintenance, upkeep and housekeeping of owned/leased facilities.
• Resolves facility maintenance issues with appropriate personnel and reports safety concerns.
• Maintains close security and control over physical operations.

Process Improvement

• Implements initiatives to improve operations.
• Proactively identifies and leads process improvement initiatives.

What you’ll need:

• High School Diploma/GED required
• Bachelor’s degree preferred or equivalent experience
• 5-7 years experience in operations
• Experience with of governmental requirements related to the chemical industry; i.e. OSHA, EPA, RCRA, DOT, etc. preferred or demonstrated ability to attain such knowledge
• Knowledge of chemical distribution facility operation preferred
• Working knowledge of hazardous chemicals preferred
• Experience working in ERP systems, SAP preferred
• Supervisory Leadership; proven ability to communicate with, support, and motivate employees to achieve operational objectives
• Strong verbal /written communication skills
• Able to multi-task and prioritize effectively in a team environment
• Analytical; ability to track, record and report department metrics
• Process improvement projects
• High level of decision-making ability; balancing customers’ needs and company objectives
• Strong organization skills with the ability to handle diverse and significant workload
• HazMat certification or Hazwoper Certification
• Ability to lead in emergency response situations
• Working knowledge of Microsoft Office applications; Excel and Word
• Basic understanding of ERP systems, SAP preferred

Where you'll work:

Our location: 2001 Continental Blvd., Charlotte, NC 28273-6312

Pay & benefits:

• The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location
• Available employee benefits include health, vision, dental coverage, along with industry-leading retirement and time off programs

What you can expect:

• Strong work/life flexibility
• To be surrounded by an inclusive team who is collaborative and committed to the achievement of the company
• To be rewarded for your contributions with a targeted annual company bonus (if applicable to your role) and annual salary reviews
• Competitive pay and benefits