What are the responsibilities and job description for the Call Center Representative (Chesapeake Specialty Care) position at Univ of MD Specialty Care Network LLC?
The Call Center Representative at our ENT office will be responsible for providing exceptional customer service and support for patients and staff through inbound and outbound phone calls. Duties include scheduling appointments, documenting patient requests and information, coordinating work efforts with team members, and maintaining knowledge of office protocols and physician schedules.
ESSENTIAL FUNCTIONS
- Perform on-going customer service/patient care: Answer multi-line telephone professionally and with a “smile” ready to serve either patients or other staff.
- Make patients feel comfortable, at ease and welcomed to the practice.
- 3. Be professional and courteous to patients, visitors and/or co-workers, always treating them with dignity and respect.
- 4. Schedule all type of appointments over the telephone accurately and efficiently.
- 5. Understand the schedule templates for all providers in all departments.
- 6. Input patient demographic information accurately and completely
Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties as assigned. Specific duties and responsibilities may vary based upon departmental needs.
Education and/or experience
- High school diploma or GED required.
- Minimum one (1) year of customer service, call center, medical office, or healthcare
experience preferred. - Previous appointment scheduling experience preferred.
- Knowledge of medical terminology preferred.
- Proficiency in Microsoft Office and electronic medical record (EMR) systems.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple tasks in a fast-paced environment.
- Ability to maintain confidentiality and comply with HIPAA requirements.
- Reliable attendance and punctuality required.
Total Rewards
The referenced base salary range represents the low and high end of Chesapeake Specialty Care salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications.