Pick Up Operations Assistant-vernon

UniUni is a fast-growing last-mile logistics company transforming the delivery experience across North America. Founded in 2019, UniUni leverages a technology-driven platform and a flexible crowdsourced delivery network to provide efficient, reliable, and cost-effective logistics solutions for e-commerce businesses of all sizes.

With rapid expansion across the United States, UniUni supports local, national, and international merchants by enabling faster delivery, optimized operations, and scalable logistics infrastructure. Our mission is to redefine last-mile delivery through innovation, operational excellence, and customer-centric service.

Key Responsibilities

Fleet & Driver Coordination

• Coordinate and manage third-party pickup fleets to ensure smooth daily operations.
• Supervise and evaluate drivers to maintain compliance and service quality.
• Communicate schedules and changes with drivers effectively.
  
  

Route & Pickup Management

• Plan and optimize pickup routes for efficiency and cost effectiveness.
• Assess pickup requests based on client needs, volume, and service area.
• Ensure daily pickup goals are met and troubleshoot operational issues.
  
  

Client & Internal Coordination

• Build and maintain relationships with clients and onboard new accounts.
• Handle customer complaints and service issues in a timely manner.
• Work closely with dispatch and operations teams to coordinate pickup and delivery
  
  

workflows.

Reporting & Documentation

• Maintain accurate daily logs, reports, and documentation related to fleet
  
  

performance, pickup completion, and client communications.

• Provide regular status updates to supervisors.
  
  

Qualifications

Education & Experience

• Prior experience in logistics, express delivery operations, or fleet coordination
  
  

preferred.

• Experience working with third-party drivers or couriers is a plus.
  
  

Skills & Competencies

• Strong communication and organizational skills.
• Problem-solving mindset with ability to adapt in a fast-paced environment.
• Basic route planning and efficiency optimization understanding.
• Familiarity with the LAX and greater Los Angeles traffic patterns beneficial.
  
  

Additional Preferences

• Bilingual in English and Chinese (Mandarin/Cantonese) preferred but not required.
  
  

Work Environment

• On-site role at a UniUni operations center/hub.
• Expect regular coordination with drivers, clients, and internal team.
• May include early morning start times or variable shifts based on business needs.