Hub Operations Manager-Mandarin Required

Position Summary

The Hub Operations Manager oversees full end-to-end operations in a high-volume sortation center, including inbound receiving, sortation, and outbound dispatch. This role manages a three-shift operation and a workforce of over 100 employees (both full-time and outsourced). Responsibilities include workforce management, scheduling, recruitment, quality control, cross-hub coordination, and continuous process improvement to ensure timely, accurate, and high-quality parcel processing.

Key Responsibilities

1. Full Hub Operations Management (Inbound / Outbound / Sortation)

• Oversee all inbound processes including trailer receiving, unloading, scanning, reconciliation, and exception handling.
• Manage outbound operations including parcel staging, trailer loading, dispatch scheduling, and linehaul departure compliance.
• Ensure accurate and efficient sortation processes aligned with operational SLAs.
• Adjust labor and workflows based on daily volume fluctuations and operational demands.

2. Workforce & Shift Management (Three-Shift Operation)

• Lead three operational shifts and supervise 100 employees (in-house and outsourced).
• Oversee shift scheduling, attendance, labor planning, and performance evaluations.
• Maintain strong coordination with staffing vendors to ensure stable labor supply.

3. Daily Floor Management

• Ensure SOP compliance across inbound docks, sort lanes, conveyors, and outbound docks.
• Maintain a safe, organized, and high-performing floor environment.
• Resolve operational issues, bottlenecks, and safety concerns promptly.

4. Recruitment, Training & Team Development

• Support hiring activities for inbound, sorting, and outbound positions.
• Provide training on operational procedures, safety standards, and productivity expectations.
• Develop strong shift leadership and foster a high-performance culture.

5. Quality, Accuracy & Continuous Improvement

• Monitor and reduce mis-sorts, damages, delays, missing parcels, and inbound discrepancies.
• Conduct root cause analyses and implement corrective actions.
• Utilize KPIs and operational data to improve efficiency and reduce cost.

6. Cross-Hub Coordination

• Coordinate volume balancing, overflow handling, and resource support across hubs.
• Align inbound/outbound schedules with transportation teams.
• Collaborate with customer support and regional operations to resolve service issues.

7. Safety & Compliance

• Enforce OSHA and company safety standards across all operational areas.
• Conduct safety audits, incident investigations, and follow-up corrective actions.

Qualifications

Experience:

• 3–5 years of operations management experience in logistics, hub/sortation, warehouse, or fulfillment environments.
• Experience managing large teams (100 employees), including outsourced workforce.
• Prior experience with inbound/outbound dock operations and high-volume sortation preferred.

Skills & Competencies:

• Strong leadership, execution, and decision-making under pressure.
• Excellent communication and cross-functional coordination skills.
• Data-driven mindset with ability to analyze KPIs and drive improvements.
• Flexibility to support night shifts, weekends, or rotating schedules.

Preferred:

• Experience in last-mile logistics, linehaul operations, or automated sortation systems.
• Familiarity with WMS/TMS or scanning/sortation technology.
• OSHA certification or related safety training.