What are the responsibilities and job description for the Customer Experience Specialist position at UniUni Logistics?
Deeply understand client business needs and provide premium support to key accounts, delivering prompt and accurate responses via phone/email for pre-sales inquiries, order tracking, and post-sales issues.
• Collect and consolidate product issues & client requirements, analyze data, and coordinate with cross-functional teams to drive problem resolution and process optimization.
• Efficiently handle complaints and claims with end-to-end case closure to enhance satisfaction levels, service quality, and positive feedback rates.
• Optimize user experience by refining CRM strategies and user engagement programs to strengthen brand loyalty.
Strong multitasking & time management skills, excellent communication, and cross-department collaboration (experience in supply chain management/e-commerce logistics is a plus).
• Customer-centric mindset with strong problem-solving abilities.
• Exceptional cross-functional coordination, efficiently collaborating with sales, product, and tech teams.
• Thrives in fast-paced environments, executing multiple tasks with high efficiency.
• Proficient in Excel for data analysis to support operational decision-making.
• Fluent in Mandarin（Proficient in Chinese） (written & spoken).
• Valid U.S. work authorization (work visa/green card/citizenship required).
• U.S. driver’s license & willingness to travel frequently by car.
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Work mode includes hybrid and remote options