What are the responsibilities and job description for the Supervisor Emergency Medical Services position at UnityPoint Health?
- Area of Interest: Management
- FTE/Hours per pay period: 1.0
- Department: Ground Ambulance
- Shift: Full-Time; primarily 12-hour shifts with occasional 24-hour shifts.
- Job ID: 182969
EMS Supervisor
Marshalltown Hospital EMS & Allen Ambulance Service
Schedule: Full-Time; primarily 12-hour shifts with occasional 24-hour shifts.
This position supports both Marshalltown and Allen Ambulance Service locations and will need to travel between both locations
UnityPoint Health is seeking an experienced EMS professional to serve as an EMS Supervisor supporting both Marshalltown Area EMS and Allen Ambulance Service. This leadership role combines frontline patient care with operational oversight, providing an opportunity to positively impact patients, crews, and the communities we serve.
As an EMS Supervisor, you'll help lead daily operations, support team development, ensure high-quality patient care, and foster a collaborative, service-focused culture. This position is ideal for a strong clinical leader who enjoys mentoring others, solving challenges, and helping teams perform at their best.
Why UnityPoint Health?
At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:
- Expect paid time off, parental leave, 401K matching and an employee recognition program.
- Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
- Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
- Provide leadership and day-to-day operational oversight for EMS personnel and ambulance service operations.
- Coordinate staffing, scheduling, and workload distribution to ensure appropriate coverage and efficient operations.
- Support onboarding, orientation, training, and ongoing professional development of team members.
- Coach, mentor, and provide performance feedback to employees while fostering a positive team culture.
- Collaborate with leadership on employee performance, quality initiatives, and operational improvements.
- Assist with patient and employee rounding, chart audits, and other quality assurance activities.
- Respond to and help resolve operational concerns, patient complaints, and complex situations.
- Deliver high-quality prehospital emergency medical care within established protocols and scope of practice.
- Collaborate with physicians, nurses, and other healthcare professionals to ensure coordinated patient care.
- Complete accurate and timely patient care documentation while maintaining compliance with regulatory requirements.
Education:
- High School diploma or equivalent is required
- Successful completion of EMS training from an approved training course is required
- NIMS 100, 200, 300, 800 are preferred
- A minimum of three (3) years’ EMS experience is required
- At least one (1) year of supervisory experience is required
- Must possess comprehensive knowledge of emergency and pre-hospital care. Must have field experience as pre-hospital provider
- Valid driver’s license
- Emerg Med Tech-Paramedic (must be licensed)
- Pre-Hospital Registered Nurse RN license and active PHRN license (preferred)