Process Improvement Analyst

UnityPoint-St Luke's Hospital

Full-Time Days

M-F 8am-4:30pm

The Process Improvement Engineer is responsible for helping to build an organization-wide culture of continuous improvement. To do this, this position partners with key stakeholders to lead improvements. Additionally, this position supports staff within each department as they embed improvement tools and methodologies in their culture. This position utilizes a variety of Six Sigma, Lean, Process Mapping and Change Management tools to accomplish these objectives. It is of utmost importance this position excels in relationship building and focuses on top notch customer service.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Facilitating Improvements

• Partners with key stakeholders and managers and provides consultation as a subject matter expert
• Investigates core business processes, and develops recommendations for improvement and facilitates implementation to resolve matters of significance on behalf of management
• Effectively facilitates a variety of audiences through a variety of methods
• Carries out major assignments in conducting operations by improving processes and efficiencies
• Partners with Analytics to support data collection and analysis
• Organizes work efforts and accountability in a project environment
• Prepares documentation and supplies

Training of Improvement Tools and Methodologies

• Strong understanding of process improvement tools and methodologies
• Ability to mentor staff
• Easily translates process improvement to individual needs with staff

Customer Service and Team Collaboration

• Adaptable to meet the needs of our customers
• Attend and participate in team meetings
• Aid in the development of an action plan for department opportunities for improvement
• Keeps the patient as the center of decision making

Basic UPH Performance Criteria

• Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
• Demonstrates ability to meet business needs of department with regular, reliable attendance.
• Employee maintains current licenses and/or certifications required for the position.
• Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
• Completes all annual education and competency requirements within the calendar year.
• Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.

• Bachelor’s degree in related field or direct and applicable work experience required
• 0 – 5 years experience
• Certification in at least 1 of the following: Lean, Six Sigma, WorkOut, or Change Management is required
• Charter creation
• Process mapping
• Gap Analysis
• Root Cause Analysis
• Action Planning
• Control Plan
• Data Analysis
• Proficient in Microsoft:Excel, PowerPoint, Word, Project, SharePoint
• Work requires occasional travel to UPH affiliates. May drive a UPH vehicle, rental or own vehicle.