Patient Scheduling Coordinator

• Area of Interest: Patient Services
• FTE/Hours per pay period: 1.0
• Department: Cropp Clinic
• Shift: 8-430 M-F occasional Tuesday evening and Sat morning
• Job ID: 180735
  
  

Overview

The Patient Scheduling Coordinator plays a key role in ensuring patients receive timely, well-coordinated care. This position manages complex scheduling needs, including multi-service appointments, diagnostic testing, and surgical procedures, while maintaining compliance with regulatory requirements. In addition to verifying insurance coverage and securing prior authorizations, the coordinator ensures all patient information is accurate and up to date within the EMR system. This role works closely with clinical teams to streamline scheduling processes, improve access to care, and support a seamless patient experience. The Patient Scheduling Coordinator also serves as a resource for team members by mentoring junior staff and contributing to ongoing process improvements that enhance efficiency and quality across the organization.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
  
  

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Manages complex scheduling and/or rescheduling of patient appointments, procedures, diagnostic tests, surgeries, hospital admissions, and other related appointments between multiple providers, ensuring compliance with scheduling protocols and regulatory requirements.
• Greets patients upon arrival, checks them in, assists with required forms, and resolves conflicts by prioritizing high-priority cases to ensure timely patient access.
• Coordinates multi-service appointments and manages phone calls to optimize patient access and efficiently schedule procedures.
• Facilitates coordination with clinic staff and patients to ensure precise and timely scheduling, including securing necessary pre-certifications, insurance information, and financial data.
• Delivers appointment details, procedure instructions, and pre-visit requirements to patients, addressing scheduling concerns and ensuring full understanding of the process.
• Confirms insurance coverage and secures prior authorizations for scheduled procedures, ensuring patients are fully informed of insurance details. Coordinates interpreter services and special accommodations for patients as necessary, ensuring comprehensive care coordination.
• Updates patient scheduling information into the Electronic Medical Record (EMR) system, verifying accuracy of patient demographics, insurance, and procedure data, and evaluating patient records to determine if outside documents are required.
• Performs audits of patient records to ensure compliance with organizational policies, privacy laws including Health Insurance Portability and Accountability Act (HIPAA), and industry standards, safeguarding the confidentiality and security of sensitive health information.
• Organizes and maintains department records, ensuring compliance with regulatory standards.
• Prepares and distributes patient outcome reports, ensuring timely follow-ups and consistent communication with patients and providers.
• Provides mentorship and guidance to junior staff, offering support and expertise in optimizing scheduling workflows.
• Contributes to process improvement initiatives, helping identify opportunities for more efficient patient scheduling and access.
  
  

Qualifications

Education:

• High School Diploma or equivalent required.
• Associate’s degree in Business Administration, Healthcare, or other related field preferred.
  
  

Experience:

• Three (3) years of customer service OR healthcare related experience required.
• Three (3) years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, and maintaining medical records preferred.