Patient Access Representative

• Area of Interest: Patient Services
• FTE/Hours per pay period: 1.0
• Department: Patient Access
• Shift: Monday-Friday 0830-1700, no weekend rotating holidays
• Job ID: 188845
  
  

Overview

Patient Access Representative

Marshalltown Hospital

Department: Patient Access

Shift: Full-Time | Monday-Friday 8:30AM-5:00PM & rotating holidays

The Patient Access Representative is responsible for facilitating patient admission, registration, insurance verification, and scheduling, ensuring accuracy and efficiency in the registration process. The role addresses patient inquiries and manages patient wayfinding. The role also supports administrative tasks and ensures compliance with financial and insurance procedures.

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
  
  

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

• Accurately collect, analyze, and record demographic, insurance, financial, and clinical data in the system, ensuring all required documentation is complete.
• Maintain strong knowledge of insurance plans and verification processes.
• Answer and route phone calls professionally; take accurate messages.
• Educate patients on financial obligations, including point of service (POS) collections and estimates.
• Assist with patient selfservice registration processes.
• Monitor and manage multiple work queues to ensure timely workflow.
• Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate
• Schedule walk in procedures and collaborate with central scheduling regarding other needs
  
  

Qualifications

Education: 

• High School Diploma or equivalent required.
  
  

Experience: 

• Two (2) years of customer service OR healthcare related experience preferred.