Intern - Technical Operations Center

• Area of Interest: Information Systems & Technical Support
• FTE/Hours per pay period: .5
• Department: Technical Operations Center
• Shift: 20 hours/week between the hours of Mon-Fri 8am-5pm
• Job ID: 181027
  
  

Overview

UnityPoint Health is hiring a Technical Operations Intern to join our Technical Operations Center department! This role will assist in day-to-day TOC and Telehealth monitoring and support. The TOC Intern will manage incidents and will work with TeleHealth Analysts, build carts and create parts using 3D printers. Reporting to our Technical Operations Center Manager, the TOC Intern will work on preventive maintenances and incident response that adhere to best practices and recognized control frameworks.

Hours: 20 hours/week between the hours of Monday-Friday 8am-5pm

Location: Hybrid scheduled - Grimes, IA

Why UnityPoint Health?

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
  
  

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Responsibilities

TOC Support:

• Support the telehealth operation, and other TOC related systems.
• As a member of the Telehealth team, knowledge, and skills in the provision, management, and support of telehealth care delivery platforms. In collaboration with IT, maintains a stable telehealth environment that is secure and reliable.
• Concisely communicates concepts to team members and clients with varying levels of computer understanding.
• Uses operational expertise to seek out, research, evaluate, and propose solutions to clients.
  
  

Team:

• Balance team and individual responsibilities and put the success of the team above own interests.
• Adheres to Change Management Policies and Procedures
• Supports Leadership, prioritization of work requests.
• Formulate and maintain documentation for department processes.
  
  

Qualifications

Education:

• Currently pursuing associate or bachelor’s degree in Computer Science, Information Security, Information Technology, or related field
  
  

License(s)/Certification(s):

• Valid driver’s license when driving any vehicle for work-related reasons.
  
  

Knowledge/Skills/Abilities:

• Strong knowledge of current security threats, techniques, and landscape
• A dedicated and self-driven desire to research and learn more about the information security landscape
• Strong communication, planning, and organizational skills
• Understands computer system functionality, limitations, and architecture of supported applications and platforms