Food Service Aide

UnityPoint-St Luke's Hospital Cafeteria

Full-Time

Evening Shift

Prepare, provide and serve attractive and quality food with a friendly, safe and courteous manner to all patients in accordance with all department policies & procedures. Perform duties of cleaning and sanitizing dishes, pans, and equipment throughout the department. To fill and deliver nursing unit kitchen supplies as assigned. Provide excellent customer service.

At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.

Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.  Here are just a few:    

• Expect paid time off, parental leave, 401K matching and an employee recognition program.

• Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.

• Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.

With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.  

And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.

Find a fulfilling career and make a difference with UnityPoint Health.

Customer Service/Patient Care

• Prepares, provides, and serves attractive and quality food and service as assigned.
• Maintains good portion control.
• Utilizes positive customer service skills such as smiling, offering suggestions, providing for special requests, etc.
• Use of AIDET to ensure patient experience and verify patient identification
• Delivers patient trays to all areas of the hospital.
• Ensures nurses are notified of carb control tray deliveries.
• Ensures dieticians are notified of calorie counts for assigned patients.
• Assists in menu collection for critical care patients, non-English speaking patients, and low literacy patients.
• Uses CBORD diet office software competently and completes daily CBORD tasks
• Modifies menus as needed following medical staff approved Diet Manual guidelines and by following meal patterns/goals as established by the dietitian for inpatients.
• Accurately processes diet orders and changes for each meal, checking menu against diet orders, completeness, preferences, and adequacy of selection.
• Assists specified departments with ordering floor stock and delivers ordered floor stock to departmental kitchens.

Technical & Safety

• Correctly operate department equipment that has been assigned.
• Clean and restock dishes, food, supplies, and beverages during hours of operation as assigned.
• Practices HACCP guidelines for food handling and a sanitary and safe condition. Reports any equipment malfunction to a supervisor. Monitors and records temperatures, utilizes safe food handling techniques, maintains a clean orderly work station.
• Checks out with Supervisor or Team Lead at the end of their shift.
• Fulfills all other designated tasks pertinent to the success of the NFS department

Basic UPH Performance Criteria

• Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.
• Demonstrates ability to meet business needs of department with regular, reliable attendance.
• Employee maintains current licenses and/or certifications required for the position.
• Practices and reflects knowledge of HIPAA, JCAHO, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.
• Completes all annual education and competency requirements within the calendar year.
• Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance.

• No experience necessary.
• Writes, reads, comprehends and speaks fluent English.
• Multicultural sensitivity.
• Microsoft Office – basic computer skills.
• Customer/patient focused.
• Critical thinking skills using independent judgment in making decisions.
• Machines: Soft serve machine, coffee urn, iced tea machine, salad bar, hot steam table, fountain pop, refrigerators, freezers, knives, and any other pertinent food service equipment.