What are the responsibilities and job description for the Experience Specialist/Receptionist PRN - Multi-Specialty Clinic position at UnityPoint Health?
- Area of Interest: Patient Services
- FTE/Hours per pay period: 0.01
- Department: Specialty- CR
- Shift: PRN As Needed
- Job ID: 160890
UnityPoint Health Information
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Overview
Experience Specialist/Receptionist
UnityPoint Clinic - Multi-Specialty
Cedar Rapids, IA
PRN As Needed
Clinic Hours: Mon-Fri 8am-5pm, Sat 8am-1pm
As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position.
Responsibilities
- Greets patients and visitors and obtains accurate information and signatures for office records
- Obtain signatures on all forms pertinent to the patient’s current visit from the patient or family member who has authority to sign on behalf of the patient.
- Photo-copy & scan insurance cards and driver’s licenses.
- Adhere to all confidentiality policies and procedures.
- Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.
- Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested.
- Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.
- Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations.
- Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM. Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
- Open and / or closes the clinic following specific guidelines of the individual clinic.
- Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.
- Perform functions other than described due to extenuating circumstances.
- Other duties as assigned.
Qualifications
Education:
- High School Degree or Vocational School Graduate
Experience:
- Previous medical office experience preferred
- Strong customer service skills
- Excellent computer skills and abilities
- Ability to understand and apply guidelines, policies and procedures
- Strong personable skills to interact with physicians, health care team members, patients and support systems
- Effective communication skills
- Proficient in Microsoft Office
- Customer and patient focused
- Medical terminology/background a plus!