What are the responsibilities and job description for the Communication Representative I position at UnityPoint Health?
- Area of Interest: Administrative and Clerical
- FTE/Hours per pay period: 1.0
- Department: Telecommunications- SLRMC
- Shift: Days, Afternoon, Nights, Weekends, Holidays
- Job ID: 187214
Overview
UnityPoint-St. Luke's
Hours: Mon,Wed,Thu-7am-7pm and every other Saturday 9a-9p (Every other holiday)
We’re seeking a Communication Representative to join our team! In this role, you’ll assist with switchboard operations and manage incoming calls, pages, and messages, ensuring accurate and timely communication.
Why UnityPoint Health?
At UnityPoint Health, you matter. We’re proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members.
Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. Here are just a few:
- Expect paid time off, parental leave, 401K matching and an employee recognition program.
- Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
- Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family.
With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together.
And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience.
Find a fulfilling career and make a difference with UnityPoint Health.
Responsibilities
- Support switchboard operations by handling incoming calls, pages, and messages, ensuring accurate routing and timely communication across the organization.
- Prioritize and manage calls based on urgency while providing excellent customer service to patients, staff, and visitors.
- Monitor alarm systems (fire, medical, panic, gas, weather) and relay critical information to appropriate emergency teams.
- Coordinate afterhours communication, relay messages to oncall staff, and maintain uptodate contact lists and oncall schedules.
- Arrange auxiliary communication services, including ASL and LEP interpreters, to support patient and visitor needs.
- Assist with daily telecommunications operations, report issues, and support troubleshooting to minimize service disruptions.
- Contribute to process improvement by communicating system inefficiencies and maintaining documentation, logs, and emergency communication records.
- Support emergency response efforts as needed, including participation in the Hospital Emergency Incident Command System.
Qualifications
Education:
- High school diploma or equivalent is required.
Experience:
- Experience as a secretary, receptionist, or customer service in a busy public office is preferred.
Knowledge/Skills/Abilities:
- Skill in talking to others to convey information effectively.
- Ability to communicate effectively in both oral and written form.
- Ability to handle difficult and stressful situations with professional composure.
- Ability to understand and follow instructions.
- Ability to work individually and as a group.
- Ability to recognize, analyzes, and solves a variety of problems.
- Ability to exercise sound judgment in making critical decisions.