Associate, Guest Services

Shift: Wed - Sat 7am - 4pm

Position Summary:   Provide assistance to guests and visitors in making reservations, check in and out and offer a customer friendly lodging environment.

Essential Job Functions:

1. Accept in bound phone calls and in-person requests for lodging reservations and assist guests with questions and requests.
2. Perform check-in and check-out procedures via electronic hotel management system.
3. Post payments, balance receipts and prepare lodging reports daily; maintain an accurate posting of charges and payments and keep an accurate accounting of the cash drawer.
4. Perform kitchen tasks such as preparing and/or serving items for hotel breakfast, washing dishes, and general cleaning of prep area, equipment, buffet, and dining area.
5. Regular and reliable attendance at the worksite and adhere to assigned schedule. – this position is not a remote or telecommute position.
6. Adhere to all company and departmental policies and procedures per the guidebook including all safety requirements including all safety guidelines.
7. Utilize electronic time management system to input time, attendance and paid off request.

Non-Essential Job Functions:

1. Perform housekeeping duties to include but not limited to dusting, changing bed linens, vacuum/mop, and clean guest bathrooms.
2. Assist guests and visitors with travel arrangements, including transportation to and from the airport, as needed.
3. Work overtime, weekends and holidays, as business necessity dictates.
4. Communicate with other local hotels, and various Unity departments, as requested.

Education:  

• High School Diploma/GED Equivalent

Competency Statement(s):

• Able to acquire and apply knowledge, skills, and experience to accomplish results.
• Able to provide high quality service while consistently seeking ways to improve outcomes and enhance service.
• Able to promote a safe and inclusive environment of integrity and honesty.

Experience:  

1. One-year hotel/motel or guest services experience
2. Phone system experience to adequately accept incoming calls, transfer, and supply interdepartmental support
3. Customer service skills
4. Former cash handling/cashier experience
5. Verbal and written communications skills experience to successfully interact with all levels of the organization and variety of guests and visitors.
6. Basic office skills include use of office equipment, room set-up, and work order requests.
7. Former cleaning or physical labor-intensive experience, preferred.

Computer Skills:  

• Basic end user of MS Office: MS Word, MS Excel, MS Outlook
• Basic user of keyboarding and demonstrated data entry skills
• Former experience with hotel management software, preferred or the demonstrated ability to learn and operate the system.

Certificates & Licenses:     

• Valid Jackson County Food Handler’s Permit (training provided)

Other Requirements:        

• Complete pre-employment skills testing:   MS Word, Data Entry A/N, Basic Office Skills
• Fluent reading, writing, and speaking bilingual skills (Spanish/English) required, only when indicated.

Physical and Mental Requirements:

                                        N/A       Not Applicable Activity - Not applicable to this occupation

                                        O          Occasionally Position requires this activity up to 0-27% of the time (02.5 hrs./day)

                                        F           Frequently Position requires this activity up to 27-61% of the time (02.5-5.5 hrs/day)

                                         C         Constantly Position requires this activity up to 61-100% of the time (5.5 hrs./day)

                                        C           Indoor Work                                        

                                        F           Sitting/Workstation

                                        C           Use of Hands/Fingers                      

                                        O          Lifting 25 Max lbs.                             

                                        O          Carry 25 Max lbs.                               

                                        F           Reach (select): Overhead Forward

                                         O          Exposure to Hazards

                                                                Type: cleaning chemicals/acid bowl cleaners       

                                         O          Push/Pull Equipment   

                                                            Type: Housekeeping cart, vacuum cleaner

                                        C           Read/See

                                        C           Standing/Walking                              

                                        C           Talk/Communicate

                                        O          Stoop/Kneel/Crouch/Crawl           

                                        C           Operate Computer                           

                                          O         Personal Protection Equipment: latex gloves               

                                                       Operate Company Equipment:  

Copier, Fax, Printer, Telephone System, vacuum, mop/bucket, dusting cloths, Cash Drawer, Credit/Check Approval System, laundry washer and dryer, oven, microwave, food holding equipment, convection burner, pancake machine

Work Environment:    Lodging and Conference Center Environment

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.