Help Desk Technician IT

Sign on bonus:$750 

We're looking for a service-oriented Help Desk Technician to join our IT team and ensure smooth daily operations for staff across our programs. This is an on-site position which requires you to be able to travel in and around all Unity House of Troy's locations.

Job Summary:

The Help Desk Technician provides first-level technical support for all Unity House staff. This includes managing IT equipment, onboarding/offboarding employees, supporting video conferencing, maintaining inventory, and managing devices using Microsoft Intune.

Key Responsibilities:

•    Respond to help desk requests via phone, email, and ticketing system

•    Troubleshoot hardware, software, printers, mobile devices, and connectivity issues

•    Set up and maintain laptops, desktops, iPhones, and tablets

•    Use Microsoft Intune to manage and secure devices (Windows, iOS, macOS, Android)

•    Assist with onboarding/offboarding processes (accounts, devices, email, etc.)

•    Support Microsoft 365, Teams, SharePoint, Zoom, and other platforms

•    Maintain IT inventory and accurate documentation

•    Support special IT projects and organizational initiatives

Qualifications:

•    High School diploma or equivalent

•    1–3 years of experience in IT support or help desk role

•    Knowledge of Microsoft AD

•    Proficiency with Windows, macOS, iOS, Microsoft 365, Teams, Zoom, and Intune

•    Strong troubleshooting

•    Valid NYS Driver License and reliable transportation

Preferred:

•    Experience with IT ticketing systems and remote support tools

•    Familiarity with nonprofit IT resources (e.g., TechSoup, Microsoft Nonprofit)

•    Basic understanding of networking and security best practices

Benefits: 

Generous time off benefits!

13 paid days off in your first year for full time employment (increases every year)

56 hours of NYS Sick Leave, 12 paid holidays plus 2 floating holidays

Major medical leave, Medical/dental/vision/life insurance

403b company contributions begins after one year of employment

Tuition reimbursement , 50% reduction in childcare tuition at A Child's Place.

Plus, gym, tuition and cell phone discounts 

 Come work for an agency that cares about their employees and community!

Unity House is a Rensselaer County-based human service agency that provides a wide range of services to meet the otherwise unmet needs of people in our community who are hurting and struggling. We assist those who are living in poverty, adults living with mental illness or HIV/AIDS, victims of domestic violence, and children with developmental delays. We work to achieve social justice in our community and to create a better understanding of those we serve. 

As An Equal Opportunity Employer, we commit ourselves to recruiting, hiring, training, and promoting persons in all job classifications without regard to race, color, age, sex, creed, disability, gender identity or expression, sexual orientation, predisposing genetic characteristics national origin, domestic violence victim status, familial status, marital status, military status, pregnancy related condition, arrest and/or criminal conviction record, or any other category protected by law, unless based upon a bona fide occupational qualification or other exception.