What are the responsibilities and job description for the Member Services Representative position at Unity Financial Credit Union?
Full -Time Teller/ Member Service Rep
New Haven Office Location (Home Base) – Floating Position
Join Our Team!
Unity Financial Credit Union is seeking an accurate, detail-oriented individual with the ability to multi-task and who can actively assist in the effort to attain and exceed member service goals by providing outstanding member service.
Job Responsibilities include:
• Assists new and existing members with their financial needs, opens and closes various types of accounts, processes transactions, resolves account problems, and provides assistance and information regarding other products and services of the Credit Union.
• Ability to promote credit union products, services, and their benefits by listening to members, identifying additional member needs and referral opportunities
• Help educate members on the use of electronic services and provide technical support.
• Process a variety of both teller and member services transactions.
• Ensure every transaction is processed correctly by confirming transaction with the member to ensure a mutual understanding.
• Comply with credit union policies, procedures, and regulatory banking requirements.
• Follow all operational policies and procedures to ensure accurate accounting of daily transactions and processing of all documentation.
• Utilize all available resources and communication skills to resolve member inquiries or issues to avoid escalation to extent possible.
• Complete all training requirements on time.
• Communicate system issues promptly to management.
• Other duties as assigned by the management team.
• Excellent communication and people skills.
Job Requirements:
• High School Diploma
• Strong Customer / Member Service Skills
• Banking / Teller Experience
• Cash Handling Experience
• Sales or Referral Sales Experience Preferred
• Must be bondable
• Fluent bilingual skills a plus.
Travel to other branch locations, this is a floating position.
Unity Financial Credit Union is an Equal Opportunity Employer and provides full-time employees paid vacation and 401(k) match. Pleasant office environment.
To apply, please send a cover letter, resume, and salary requirements to our email address:
hr@unityfincu.org
Salary : $41,600 - $45,760