Digital Experience Solutioneer

JOB OVERVIEW 

The Digital Experience Solutioneer is responsible for translating approved experience designs, user journeys, and functional requirements into live, reliable, and scalable digital solutions. Reporting to the Digital Experience Analyst, this role is execution-focused and delivery-oriented. While the Analyst defines experience vision, standards, and priorities, the Digital Experience Solutioneer ensures those designs are implemented correctly in Stratus (The Unity Information System) and integrated with automation, AI agents and operational workflows that improve efficiency, accuracy, and usability for students and internal teams across Enterprise Education. 

This role sits at the intersection of user experience, system configuration, automation, and applied AI, ensuring that ideas move from concept to production and perform as intended for enrolled learners and internal teams across Enterprise Education. 

POSITION SPECIFIC RESPONSIBILITIES AND EXPECTATIONS 

• Develop, configure, and maintain digital solutions in Stratus that support the full student lifecycle, from prospect engagement through enrollment. Translate solution designs, user journeys, and process documentation into functional, end-to-end digital implementations that support real user needs. 

• Implement workflows, automation, rules, and integrations that improve efficiency, accuracy, and usability for students and staff. 

• Collaborate with platform administrators and IT teams as needed to deploy enhancements, while maintaining ownership of solution behavior and outcomes. 

• Support the deployment and iteration of Una, Unity’s AI agent, by implementing approved agent behaviors, workflows, triggers, and escalation paths within Stratus. 

• Assist with AI-enabled features such as guided interactions, predictive routing, automated responses, and contextual support, ensuring alignment with institutional standards and user experience goals. 

• Participate in testing, tuning, and refinement of AI-enabled tools to improve reliability, adoption, and user trust over time. 

• Support functional testing and user acceptance testing by validating that solutions meet documented requirements and behave as expected for end users. 

• Monitor deployed solutions, troubleshoot issues, and implement fixes or enhancements in collaboration with analysts, designers, and system administrators. 

• Ensure deployed solutions meet expectations for accessibility, data integrity, security, and institutional standards. 

• Maintain clear technical, configuration, and workflow documentation to support sustainability, onboarding, and future iteration. 

• Ensure implementations are built with scalability and maintainability in mind, avoiding fragile or overly customized solutions where possible. Stay current with emerging best practices in , UX implementation, accessibility, automation, Salesforce capabilities, applied AI, and online learning platforms, applying relevant innovations to Enterprise Education. 

UNITY ENVIRONMENTAL UNIVERSITY INSTITUTIONAL RESPONSIBLITIES: 

• Stay open to counterintuitive ideas and direct feedback. Unity employees are expected to think creatively and remain open to approaches that challenge initial instincts or traditional methods. Taking direction, seeking clarity, and executing with precision are critical to moving innovative work forward. 

• Work confidently with AI, digital tools, and emerging systems. As a technology-enabled institution, Unity expects all employees to adopt a growth mindset around digital tools. This includes using AI systems to enhance productivity and decision-making, as well as learning new platforms and processes with curiosity and accountability. 

• Deliver results in a fast-paced, evolving environment. Agility, resilience, and follow-through are essential. Employees must remain focused on outcomes even as priorities shift, iterating quickly and adjusting to change without losing momentum. 

• Communicate with clarity and consistency. Strong written and verbal communication, including the ability and willingness to engage professionally by phone, video, and digital channels is essential. Employees must document decisions, convey key information clearly, and support alignment across teams. 

• Model integrity and professionalism in all aspects of work. Every employee is responsible for upholding high ethical standards, demonstrating sound judgment, and maintaining an ownership mindset when it comes to their role and results. 

• Own the accuracy of your work. While Unity equips employees with advanced systems and AI-enhanced tools, the responsibility for quality, precision, and correctness rests with the individual. Attention to detail and proactive error-checking are non-negotiable. 

• Demonstrate a commitment to sustainability in all aspects of work. This includes responsible stewardship of resources, strategic decision-making, and ensuring long-term institutional impact. 

• At Unity, we encourage input, feedback, and collaboration from all employees, your perspective matters. However, once a decision has been made, employees are expected to act as an extension of their supervisor’s bandwidth, carrying out directives with clarity, consistency, and precision. We do not operate in independent silos; instead, we emphasize cross-functional collaboration and shared accountability. 

• Perform other duties as assigned. 

REQUIRED QUALIFICATIONS 

To be successful in this position you must be able to execute each of the position specific responsibilities while meeting the position expectations. 

Additionally, the position specific education, skills and competencies listed below are representative of the knowledge, skill, and/or ability needed. Reasonable accommodations may be made upon approval by the supervisor and Human Resources, to enable individuals with disabilities to perform the essential functions. 

POSITION SPECIFIC EDUCATION, SKILLS AND COMPETENCIES: 

Required:   

• Bachelor’s degree or equivalent practical experience in UX implementation, information systems, digital platforms, or a related field. 

• Demonstrated experience configuring and deploying solutions within CRM/SIS or comparable enterprise platforms (Salesforce or similar preferred). 

• Experience building workflows, automations, data models, and integrations in support of business processes. 

• Strong understanding of system architecture, data flows, and technical dependencies. 

• Ability to interpret requirements documentation and solution designs and translate them into functional technical implementations. 

• Experience testing, troubleshooting, and maintaining digital systems in a production environment. 

• Familiarity with automation tools, APIs, and platform-native development features. 

• Knowledge of accessibility, data integrity, and security best practices in digital systems. 

• Strong collaboration skills and ability to work effectively within cross-functional teams. 

• Detail-oriented with a commitment to reliability, accuracy, and system performance. 

• Ability to manage multiple projects and adapt to changing priorities while working in a fast-paced environment. 

•  Ability to function effectively within a matrix organizational structure, maintaining open lines of communication while being discreet, courteous and well poised. 

• Valid Maine Driver’s License with a good driving record. 

Preferred: 

• Master’s degree 

• Salesforce experience 

• Understanding of accessibility and Universal Design principles in digital environments 

• Skilled use of AI tools 

WORK SCHEDULE / AVAILABILITY REQUIREMENTS 

Work hours are specific to the requirements of this position and can include days, evenings, and weekends as scheduled by their supervisor to best support students. Working extended hours required as needed. Must be flexible and cooperative in fulfilling responsibilities and meeting the Institution’s needs. Although Unity Environmental University employees are generally scheduled to work at their specifically assigned locations, there are times when travel is necessary, and employees are required from time to time to attend events, meetings, or work temporary assignments at any Unity Environmental University location. 

PHYSICAL DEMANDS 

While performing the duties of this job, it is regularly required to sit and talk or hear. The employee is occasionally required to stand or walk. The employee must occasionally lift and/or move up to 40 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The use of either hand for repetitive movements such as grasping, grasping and turning, and fine manipulation is required as is the ability to use the telephone for internal and external communications. 

ENVIRONMENTAL CONDITIONS 

Work is performed mostly in an office setting. The noise level in the work environment is normally moderate. Exposure to changes of temperature or humidity 1-33% of the time. 

POSITIONS AT UNITY ENVIRONMENTAL UNIVERSITY ARE DEPENDENT ON THEIR VIABILITY AND AN ESTABLISHED VIABILITY MATRIX. THE VIABILITY MATRIX FOR THIS POSITION IS: 

• Enterprise Education (EE) remains a Title IV-eligible subsidiary, earning at least $150 million in annual operating revenue operating budget with a net positive revenue margin between 20-30%. 

• EE remains an established Subsidiary under the Enterprise.  

• This position continue to reduce dependency on vendors for routine changes. 

• EE continues to decentralize student success.   

• Enthusiastic support of the Enterprise Model. 

Salary : $150