IT Service Desk Technician

Description

Compensation:

• Hourly, non-exempt
• The standard wage range for this role is $25.77 to $30.29 per hour
• It may be possible to earn more over time, up to $34.81 per hour

Work Schedule:

• 40 hours, M-F, days

Who We Are

Unity Care NW is a private, non-profit, federally qualified health center (FQHC) that has been proudly and successfully serving the greater Whatcom County area since 1982. With clinics located in Bellingham & Ferndale, we offer comprehensive primary medical, behavioral health and dental care, as well as pharmacy services to a diverse and often underserved patient population of all ages. Employing more than 300 caring and compassionate employees, our mission is to increase the years of healthy life in the people & communities we serve.

What We Value

• Respect
• Integrity
• Accountability
• Collaboration
• Innovation

We strive to demonstrate our Values in Action in all that we do.  We value each individual on our team and aim to onboard a workforce of the very best talent, whose ambitions and values align with ours.

Job Summary

The IT Service Desk Technician is responsible for providing the first tier of helpdesk support. This position responds to phone and email requests for technical assistance and attempts to resolve end-user issues before escalating to other personnel within Information Services. They also provide new employee IT orientation and manage key & alarm code assignments.

What We Offer

• A friendly & collaborative team environment
• A competitive compensation package

Benefits Include:

• Medical, dental & vision insurance
• 401(K) retirement plan with employer match
• 6 paid holidays
• Paid Time Off (108 hours first year, increasing thereafter)
• Paid Sick Leave
• Other paid leaves including: Bereavement, Jury Duty, Bone Marrow & Organ Transplant
• Life/AD&D insurance
• Variety of optional insurances including: Supplementary Life/AD&D, Short Term and Long Term Disability, Critical Illness, Accident, Travel & Identity Theft Protection
• Flexible spending accounts
• Self-funded Health Savings Account on Base Medical Insurance Plan
• Employee Assistance Program
• Alternative Transportation Incentives
• Healthy Living reimbursements
• Unique programs including Medical Hardship payroll loans, Employee Referral Bonuses, Will preparation services 

Requirements

• Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge at a level typically acquired through completion of a general studies high school program.
• Possesses specific knowledge and training in Computer Science, typically acquired during completion of a certificate or license program.
• Must possess additional expertise in the field of Computer Science acquired through practice or exposure to various conditions, beyond the formal knowledge (or on the job training), allowing employees to perform more advanced techniques.
• 2 years minimum work experience in an Information Services (IS) position.
• Demonstrates functional knowledge of PC and laptop hardware components.
• Demonstrates functional knowledge of installation and troubleshooting of operating systems (Windows Server, Windows Desktop Operating System), Microsoft Office, and other Microsoft related applications.
• Demonstrates functional knowledge of software, including Microsoft Windows 10, Server 2016, Active Directory, Remote Desktop Services, Unitrends backup software, Trend Micro anti-virus software, general networking hardware, MS Office 365, Microsoft SharePoint, relational databases, Mitel/Inter-tel or similar phone system.
• Prepares basic correspondence and simple reports in Microsoft Word.
• Keyboarding speed of 55 wpm and data entry skills; accuracy is essential.
• Uses Microsoft Excel to analyze data, including the use of formulas, functions, lookup tables and other standard spreadsheet elements, in addition to basic functions.
• Creates basic presentations in Microsoft PowerPoint.
• Uses Microsoft Outlook for more complex email and scheduling operations such as sorting, filtering, archiving, customization and using shared inboxes and calendars, in addition to basic functions.

Preferred Qualifications (not required)

• Microsoft or Cisco certification highly desirable but not required.

 To Apply Visit our Careers Page at www.unitycarenw.org . For news on our organization & future job postings, please follow us on LinkedIn at https://bit.ly/363mfhv! 

Unity Care NW has an Employee Health Program for the safety of our patients and staff. The program requires all new employees to have up to date vaccines for Covid-19 and influenza. More information about this program is provided throughout the recruitment process. 

Salary : $26 - $30