What are the responsibilities and job description for the Call Center Agent position at Unity Care NW?
Description
Compensation:
- Hourly, non-exempt
- The standard wage range for this role is $22.71 to $26.71 per hour
- It may be possible to earn more over time up to $30.66 per hour
Work Schedule:
- Full time, 40 hours, days
- M-F w/ a Saturday rotation which includes a 10% shift differential
Who We Are
Unity Care NW is a private, non-profit, federally qualified health center (FQHC) that has been proudly and successfully serving the greater Whatcom County area since 1982. With clinics located in Bellingham & Ferndale, we offer comprehensive primary medical, behavioral health and dental care, as well as pharmacy services to a diverse and often underserved patient population of all ages. Employing over 300 caring and compassionate employees, our mission is to increase the years of healthy life in the people & communities we serve.
What We Value
- Respect
- Integrity
- Accountability
- Collaboration
- Innovation
We strive to demonstrate our Values in Action in all that we do. We value each individual on our team and aim to onboard a workforce of the very best talent, whose ambitions and values align with ours.
Job Summary
As a Call Center Agent you would be responsible for providing a welcoming and positive telephone experience to incoming callers and supporting the Call Center in meeting service level and quality performance objectives.
What We Offer
- A friendly & collaborative team environment
- A competitive compensation package
Benefits Include:
- Medical, dental & vision insurance
- 401(K) retirement plan with employer match
- 6 paid holidays
- Paid Time Off (108 hours first year, increasing thereafter)
- Paid Sick Leave
- Other paid leaves including: Bereavement, Jury Duty and Bone Marrow & Organ Transplant
- Life/AD&D insurance
- Variety of optional insurances including Supplementary Life/AD&D, Short Term and Long Term Disability, Critical Illness, Accident, Travel & Identity Theft Protection
- Flexible spending account
- Self-funded Health Savings Account on Base Medical Insurance Plan
- Employee Assistance Program
- Alternative Transportation Incentives
- Health Living reimbursements
- Medical Hardship payroll loans, Employee Referral Bonuses & Will preparation services
Requirements
Professional and Technical Knowledge:
- Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge at a level typically acquired through completion of a general studies high school program.
- Possesses specific knowledge of customer service, call center and patient scheduling processes and practices, typically learned on the job, or which may include a series of training sessions that would comprise a few weeks if done consecutively.
Technical Skills:
- Keyboarding speed of 40 wpm and data entry skills.
- Demonstrates necessary proficiency with all electronic clinical systems, including Electronic Medical Records (EMR) and scheduling systems.
- Familiar with Microsoft Outlook & Word.
Communications Skills:
- Possesses ability to effectively communicate information that is complex and/or technical to co-workers and others.
- Able to exercise tact and diplomacy in the resolution of mild conflicts or disagreements that occur on the job that would be considered at a level of basic “customer service”.
- Prepares effectively written communication (e.g., correspondence, memos, letters, emails) conveying information.
- Effectively communicates information during informal and formal verbal interactions.
- Fluency in Spanish highly desirable.
Candidates who meet the requirements or who have applicable experience or similar qualifications are encouraged to apply!
To Apply Visit our Careers Page at www.unitycarenw.org . For news on our organization & future job postings, please follow us on LinkedIn at https://bit.ly/363mfhv!
Unity Care NW has an Employee Health Program for the safety of our patients and staff. The program requires all new employees to have up to date vaccines for Covid-19 and influenza. More information about this program is provided throughout the recruitment process.
Salary : $23 - $27