What are the responsibilities and job description for the Future Opening: Dispatcher position at UNITY AMBULETTE CORP?
Title: Dispatcher
Reports to: Owner/Director of Operations
Job Description: Dispatch Ambulette vans to transport non-emergency medical clients to their scheduled appointments using phone based technologies and online software programs.
Requirement for Employment: High degree of accuracy and attention to detail. Ability to multi-task with superior organizational skills.Excellent communication skills. Ability to listen, speak plainly and be assertive. Proficient using telecommunication equipment, computer literate, possess sound judgement and critical thinking.
Physical Requirements: Ability to sit for extended periods.
Work Environment: Office environment with a shared work space. team approach to work. Cross train with customer service and billing.
Area of Responsibility: Responsible for receiving calls, record significant information. Contact Drivers, schedule, assign and dispatch assignments to Drivers. Monitor the route and status of vehicles to appropriate locations.
Documentation: Enter data in computer systems and written logs, record calls, transports and other information.
Professionalism: Maintain a professional company image and respect of others. Demonstrates ability to identify and resolve interpersonal conflicts when they occur with co-workers and clients.
Customer Service: Maintain a calm and professional attitude. Exhibit quality, positive interactions with clients, facility staff and community. Maintain client confidentiality by following HIPAA rules and regulations.
You want to arrive at your destination safely. You'll need non-emergency transportation from a team you can trust. Many of our customers choose us for transportation services because:
- We're locally owned and operated
- We're fully licensed and insured
- We offer free consultations and estimates
- We employ drivers that are CDL-certified with DOT physicals