What are the responsibilities and job description for the Mortgage Relationship Officer position at Unitus Community Credit Union?
At Unitus, each employee has an opportunity to make a difference for our members. As part of our mortgage lending team, the MRO will focus on sourcing leads, building relationships, and originating quality mortgage applications that support our commitment to unparalleled service – the kind that creates the Unitus difference. Our strong team of leaders, outstanding culture, above market benefits, continuous involvement in the communities we serve, and competitive pay programs make Unitus an excellent place to contribute and grow your talents as a mortgage sales professional.
This is a hybrid position based in Vancouver, WA and the surrounding area.
Compensation is a base salary plus commission.
Primary Duties:
- Source and develop mortgage leads by actively networking, leveraging your existing book of business, cultivating realtor and community relationships, and collaborating with branch staff to generate applications that convert to funded loans
- Proactively consult with members to understand their home financing needs, take complete and accurate mortgage applications, and guide them through options that align with Unitus’ products and lending guidelines
- Build strong referral relationships with assigned and surrounding branches, earning the trust of branch teams to drive a steady flow of quality referrals and mortgage opportunities
- Regularly participate in external business development activities (e.g., community events, local chambers, networking functions) to expand visibility and drive new purchase and refinance business
- Maintain up-to-date knowledge of Unitus mortgage products, pricing, procedures, and systems, and follow all compliance, regulatory, and documentation requirements
- Balance time between working in branches, remotely, and in the community to effectively manage your pipeline, prospecting activities, and member appointments
- Consistently meet or exceed mortgage production goals (units and volume) while contributing to overall sales, service, and efficiency objectives
As an ideal candidate, you will have:
- Bachelor's degree preferred or equivalent work experience
- Prior experience in mortgage, real estate, banking, or a similar sales-focused financial services role; at least 3 years of experience as a Mortgage Loan Officer/Originator or comparable position strongly preferred
- Demonstrated success in outbound sales, networking, and building a personal book of business, with the drive to source leads and convert them into funded loans
- Strong communication and interpersonal skills, with a member-service mindset and the ability to build trusted relationships with members, branch staff, and community partners
- Comfort using technology and internal systems to take applications, manage a pipeline, and stay organized in a fast-paced, production-based environment
- Ability to be certified and maintain registration through NMLS as required for mortgage originations
- Willingness to travel on a regular basis within the areas Unitus serves
- Bilingual skills (especially Spanish/English) are preferred.
Our Benefits
Maintaining wellness and work/life balance is an important part of the Unitus culture. Our benefits are a reflection of this commitment.
- Medical Dental Vision
- Flexible Spending Accounts HSA
- Employees accrue up to 15 days of Paid Time Off (PTO) during their first twelve months of employment
- Unitus recognizes 12 paid holidays per year
- 401(k) Retirement Savings
- Annual Incentives (*eligibility dependent)
- Employee Assistance Plan
- Tuition Reimbursement
- Student Loan Debt Repayment
- Transit & Parking benefits
- Paid Volunteer Time Off
What's it really like to work here?
We are a people-focused organization that places an emphasis on culture. Unitus is local, successful, and committed to continuously improving and growing!
Unitus Community Credit Union (Unitus) is an equal opportunity employer. We are committed to diversity, equity and inclusion. All qualified individuals are encouraged to apply and will be given full consideration for employment regardless of race, color, age, sex, religion, veteran status, national origin, sexual orientation, disability or any other classification protected by applicable federal, state or local law. Applicants may request reasonable accommodation to participate in the application process.