What are the responsibilities and job description for the Billing Analyst to Senior Billing Analyst position at Unitil?
Our Company
More than a utility company, Unitil provides energy for life.
Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility proudly serving Maine, Massachusetts and New Hampshire. We are dedicated to delivering energy to our customers safely and reliably.
Unitil is committed to creating an inclusive environment that welcomes and values the differences among all of our employees, customers, suppliers and the communities in which we live and conduct business. The continued success of Unitil is enhanced through initiatives that promote diversity and value our employees.
Take Advantage Of a Comprehensive Benefits Package.
Unitil offers competitive salaries, a consumer-driven health plan, dental and vision coverage, flexible work, company-paid holidays, and a robust, highly competitive retirement plan and educational assistance.
Monitor and process all monthly and final bills and other miscellaneous billing transactions in accordance with department standards and goals, Company policy and government regulations, to ensure the accurate and timely delivery of customer invoices. Effectively and professionally communicate with others within the department, client companies and cross-functional areas in order to foster a positive working environment. Provide necessary billing information to internal clients in an accurate and timely manner. Work closely with Department Supervisor and Manager to ensure that department and Company goals are met. Assist with the training and support of current and new representatives. Assist and contribute to improved processes and procedures, in order to efficiently and accurately respond to customers and client companies.
Principal Accountabilities
% of time
End Results
50%
Review, monitor and correct all billing exceptions that appear on the daily and final billing reports. Update and monitor the monthly billing schedule. Effectively communicate with client companies to ensure that all meter reading routes are read according to Company standards and all readings are downloaded and uploaded according to procedures to ensure timely billing. Initiate the proper work orders, when required, in order to gather additional information to assist in making necessary billing corrections. Possess advanced knowledge of and ability to use and following systems for billing purposes; GTRAC, Command Center, EMIS eMDS, MeterSense, and COGNOS. Monitor and work on accounts that appear on the No Bill report to the maximum number of customers are billing on a monthly basis. Correctly bill various types of accounts including but not limited to Net Meter accounts, Time of Use accounts, Electric and/or Gas Demand accounts.
20%
Provide prompt support and training to Customer Relations Representatives, Credit Representatives, and client company personnel with regard to all billing procedures. Assist personnel in analyzing and identifying all accounts that need to be corrected and re-billed, including mixed meters, stuck meters, incorrect meter readings, meter constants, rate calculations and incorrect rate class codes. In accordance with Company standards and regulatory requirements, process the actual corrections and communicate the appropriate information according to procedure.
10%
Prepare customer correspondence to include customized letters and spreadsheets for corrected bills, to ensure customers receive an accurate and timely explanation of charges and adjustments.
10%
Provide support and assist with the training of others within the department. Provide assistance and coverage for other members of the department, as required, to ensure that all billing responsibilities are completed accurately and in a timely manner.
10%
Assist and contribute to improved processes and procedures, in order to efficiently and accurately respond to customers and client companies. Perform annual rate reviews to ensure customers are assigned the proper rate classification in accordance with the requirements of the Company tariff, according to customer usage and billing rate.
As Needed
Responds to unforeseen situations and undertakes and completes assignments and special projects as assigned by supervisor or manager.
Qualifications
Last updated: 04/21/2026
More than a utility company, Unitil provides energy for life.
Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility proudly serving Maine, Massachusetts and New Hampshire. We are dedicated to delivering energy to our customers safely and reliably.
Unitil is committed to creating an inclusive environment that welcomes and values the differences among all of our employees, customers, suppliers and the communities in which we live and conduct business. The continued success of Unitil is enhanced through initiatives that promote diversity and value our employees.
Take Advantage Of a Comprehensive Benefits Package.
Unitil offers competitive salaries, a consumer-driven health plan, dental and vision coverage, flexible work, company-paid holidays, and a robust, highly competitive retirement plan and educational assistance.
- Note: Benefit offerings may differ between union and non-union employee groups.
Monitor and process all monthly and final bills and other miscellaneous billing transactions in accordance with department standards and goals, Company policy and government regulations, to ensure the accurate and timely delivery of customer invoices. Effectively and professionally communicate with others within the department, client companies and cross-functional areas in order to foster a positive working environment. Provide necessary billing information to internal clients in an accurate and timely manner. Work closely with Department Supervisor and Manager to ensure that department and Company goals are met. Assist with the training and support of current and new representatives. Assist and contribute to improved processes and procedures, in order to efficiently and accurately respond to customers and client companies.
Principal Accountabilities
% of time
End Results
50%
Review, monitor and correct all billing exceptions that appear on the daily and final billing reports. Update and monitor the monthly billing schedule. Effectively communicate with client companies to ensure that all meter reading routes are read according to Company standards and all readings are downloaded and uploaded according to procedures to ensure timely billing. Initiate the proper work orders, when required, in order to gather additional information to assist in making necessary billing corrections. Possess advanced knowledge of and ability to use and following systems for billing purposes; GTRAC, Command Center, EMIS eMDS, MeterSense, and COGNOS. Monitor and work on accounts that appear on the No Bill report to the maximum number of customers are billing on a monthly basis. Correctly bill various types of accounts including but not limited to Net Meter accounts, Time of Use accounts, Electric and/or Gas Demand accounts.
20%
Provide prompt support and training to Customer Relations Representatives, Credit Representatives, and client company personnel with regard to all billing procedures. Assist personnel in analyzing and identifying all accounts that need to be corrected and re-billed, including mixed meters, stuck meters, incorrect meter readings, meter constants, rate calculations and incorrect rate class codes. In accordance with Company standards and regulatory requirements, process the actual corrections and communicate the appropriate information according to procedure.
10%
Prepare customer correspondence to include customized letters and spreadsheets for corrected bills, to ensure customers receive an accurate and timely explanation of charges and adjustments.
10%
Provide support and assist with the training of others within the department. Provide assistance and coverage for other members of the department, as required, to ensure that all billing responsibilities are completed accurately and in a timely manner.
10%
Assist and contribute to improved processes and procedures, in order to efficiently and accurately respond to customers and client companies. Perform annual rate reviews to ensure customers are assigned the proper rate classification in accordance with the requirements of the Company tariff, according to customer usage and billing rate.
As Needed
Responds to unforeseen situations and undertakes and completes assignments and special projects as assigned by supervisor or manager.
Qualifications
- Associates Degree or equivalent experience required
- Ability to successfully work in a changing environment,
- Demonstrated reliability and flexibility.
- Excellent oral & written communication skills.
- Possess strong analytical and mathematical skills.
- Excellent PC and organizational skills.
- Ability to interpret Company tariffs, rules and regulations and similar documents.
- Ability to perform required responsibilities in an accurate and timely manner.
- Must have the ability to work within strict timeframes to meet month end deadlines.
- Demonstrated ability to train others and communicate procedures clearly and accurately.
Last updated: 04/21/2026
Salary : $21 - $30