Operations Support Coordinator - Remote

Job Description: 

In this role, the desired candidate will express the ability to clearly and efficiently communicate and retrieve important information to update records. The ideal candidate will be a fast typist with a keen eye for detail and great organizational skills. Works well with customers and team members. 

Job Requirements: 

• Successfully complete company provided Locate and Invoicing training program and pass all required testing if applicable. 
• Ability to use company provided equipment and technology to accurately capture data.
• Track responses via email and input data into company database. 
• Ability to read maps, compare source data and work orders to determine locate needed. 
• Ability to work alone and unsupervised as well as in a remote team setting. 
• Ability to communicate / interact daily with managers and crews, to discuss any job related issues. 
• Interpret job order tickets for accurate location and maintain accuracy of requests. 
• Perform other work-related duties as assigned. 
• Answer multi-line telephone in a professional manner

Qualifications:

Position Requirements: 

• Proven ability to work independently and as part of a team; effectively learning new tasks;
• 1 year of customer service experience;
• Strong attention to detail maintaining high levels of accuracy;
• Research and resolve errors;
• Success in a high volume environments;
• Professional phone demeanor; Vonage experience a plus
• Microsoft Office experience including Outlook, Excel and Word.

Schedule:

Position will be four ten hour shifts Wednesday through Saturday 8am to 630pm