What are the responsibilities and job description for the Dispatcher position at UniTek USA?
Job Description:
A Dispatcher, or Communications Dispatcher, answers and responds to any emergency or non-emergency calls to provide assistance or important information. Their main duties include: Receiving customer work orders and prioritizing and scheduling them by assigning to technicians. Providing answers to questions by retrieving information from the necessary departments and supervising the field units’ routes to prioritize and organize their schedule.
Job Responsibilities:
-Scheduling and dispatching technicians, work crews, customer requests or immediate needs.
-Relaying information such as work orders or other messages to and from work crews, field inspectors, supervisors or emergency personnel
-Using telephones, text messages, message boards and customer software to contact employees and customers.
-Speaking with supervisors or customers to resolve problems, requests for services or equipment
-Preparing daily work schedules for technicians.
-Preparing and dispositioning work orders for crew and work order close out and tracking.
-Being in charge of communications within company assigned territories and customer markets.
-Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
Qualifications:
Qualifications:
-Highschool Diploma or GED
Position Requirements:
-Excellent written and verbal communication skills and a strong command of the English language is required.
-Must be willing to work a rotating on-call schedule that includes overnight calls
-Must be available weekends, nights and holidays