Accounts Payable/Receivable Clerk

NQA, a Kiwa Company, has an excellent opportunity for an Accounts Receivable Clerk to support our Finance and Accounting Departments, delegated by the Finance Manager. The Accounts Receivable Clerk is a key member of the Company’s financial team and collaborates closely with corporate functions.

Responsibilities include but are not limited to:

• Collection calls and/or correspondence in a fast-paced, goal-oriented Accounts Receivable team.
• Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments.
• Responsible for monitoring and maintaining assigned accounts.
• Customer calls, account adjustments, small balance write-off, customer reconciliations.
• Accountable for reducing delinquency for assigned accounts and processing credit memos. 
• Perform other assigned tasks and duties necessary to support the Accounts Receivable function.
• Enlist the efforts of senior management when necessary to accelerate the collection process.
• Establish and maintain effective and cooperative working relationships with customers and internal staff.
• Produce weekly and monthly reports to direct supervisor.
• Work with the Operations Director on delinquency notices.
• High volume phone calls to assigned delinquent customers.
• Reconcile customer disputes as they pertain to payment of outstanding balances that are due.
• Provide excellent & considerate customer service to customers.
• Backup to the Billing and Accounts Payable processes.
• Meet defined department goals and activity metrics.
• Act as a backup for various accounting functions.
• Misc Tasks as assigned by Accounting Manager

Required Education and Qualifications:

• Commitment to excellent customer service.
• 3-5 years High Volume corporate Collections experience.
• Knowledge of Billing and Collections procedures.
• Accounts Receivable knowledge/experience a plus.
• Accounts Payable knowledge/experience a plus.
• Strong attention to detail, goal oriented.
• Excellent written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities.