Human Resources Manager – Training & Implementation

Company Description

UniTek Global Services’ founding roots began in 1994. UniTek has developed a family of fulfillment and engineering and construction companies specializing in the telecommunications and broadband infrastructure industry. 

Headquartered in Jackson, MS with over 750 employees, a nearly nationwide footprint, and a highly diversified portfolio of capabilities — we are uniquely positioned to help North America’s leading communications providers deliver reliable, world-class products and services to their end consumers every day. UniTek has additional divisional headquarters in Louisville, KY; Irving, TX; Brookhaven, MS; Greensboro, NC; Huntingdon Valley, PA; and Toronto, Canada with operations in over 80 locations across the nation. UniTek Global Services and the family of subsidiaries is privately held by New Mountain Capital and Littlejohn & Co.

Our companies provide a widely diversified and scalable package of service for all aspects of outside plant infrastructure development for Fortune 100 carriers, backhaul providers, small and large rural telcos, including emerging power cooperative markets providing rural broadband.

Job Description:  

UniTek Global Services is seeking a Human Resources Manager – Training & Implementation, who combines strong HR knowledge with proven project management skills. This role is critical in driving organizational change through effective training programs and seamless implementation of HR systems and initiatives. In addition to leading cross-functional projects, managing timelines, and budgets, you will assist the HR team with day-to-day responsibilities such as supporting recruitment coordination, compliance documentation and audits, updating HR policies, and organizing training logistics. You will ensure employees are equipped to succeed in a dynamic environment while contributing to core HR operations. 

Location:

This position is in-office at our Shepherdsville, KY location, reporting to Shared Services. Regular on-site presence is required to collaborate with HR and leadership teams, support training initiatives, and assist with day-to-day HR operations as needed. 

Job Responsibilities: 

• Conduct needs assessments to identify skill gaps and training priorities. 
• Design and deliver comprehensive training programs (workshops, e-learning, coaching). 
• Measure training effectiveness and continuously refine strategies for improvement. 
• Lead HR implementation projects, including new systems (e.g., ADP WFN Recruiting), policies, and process improvements. 
• Develop detailed project plans, set milestones, and manage budgets. 
• Coordinate with IT, HR, and leadership teams to ensure timely and successful rollouts. 
• Monitor adoption rates, troubleshoot issues, and provide ongoing support. 
• Create clear communication plans for upcoming changes. 
• Act as a liaison between HR leadership and employees to ensure smooth transitions. 
• Drive employee engagement and confidence in new systems and processes. 
• Assist with recruitment coordination, including scheduling interviews and communicating with candidates. 
• Support performance management processes by tracking evaluations and providing documentation assistance. 
• Assist with compliance documentation and internal audits. 
• Help update and communicate HR policies and procedures. 
• Assist with training logistics, such as scheduling sessions and preparing materials. 
• Coordinate HR communications and help organize employee engagement initiatives. 

Skills & Competencies: 

• 5 years in HR or Training and Development roles; at least 3 years in management positions 
• In-depth knowledge of HR practices, employment law, and compliance requirements. 
• Proven experience & strong background leading the design, delivery, and evaluation of training programs. 
• Proven project management skills, including planning, budgeting, and execution. 
• Ability to lead change management initiatives and drive adoption of new systems. 
• Excellent communication, facilitation, and interpersonal skills for engaging in diverse teams. 
• Analytical ability to assess training outcomes and measure program effectiveness. 
• Proficiency in HRIS and recruiting platforms (ADP WFN, ADP Recruiting preferred). 
• Strong organizational skills with the ability to manage multiple priorities. 
• High level of adaptability and problem-solving in fast-paced environments. 
• Strong knowledge of HR practices and compliance. 

Education & Certifications: 

• Bachelor’s degree in Human Resources, Business Administration, Public Administration, or a related field is strongly preferred; however, candidates with significant HR management and training experience may be considered in lieu of a degree. 
• Certifications such as SHRM-CP/SCP or PHR/SPHR are highly regarded 

Physical Demands:  

• Comfortable traveling up to 30% of the time for training sessions, meetings, or project implementation. 
• Visual and auditory ability to interact with employees, conduct presentations, and review documents. 
• Ability to sit at a desk and work on a computer for extended periods. 
• Frequent use of hands for typing, handling documents, and operating office equipment. 
• Occasional standing, walking, and moving between office areas or meeting rooms. 
• Ability to lift and carry materials or training equipment up to 20–30 lbs as needed.