Technical Product Owner - SalesForce - Remote

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm)

The Product Owner is a key member of our CRM team. In addition to being responsible for driving business process and design by iterating on requirements from business stakeholders, this person would work directly with the development team and technical architect to deliver best practice functionality. They partner with senior members of the team ensuring the successful delivery and are key communicators with business leadership and IT partners. They should have solid functional and/or industry knowledge, background in planning and managing projects, an ability to be proactive, innovative and team-oriented in a virtual setting, and drive key deliverables and creative design concepts.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Utilize acquired knowledge of Salesforce.com (Sales Cloud including Partner Communities, Service Cloud, Marketing Cloud preferred) and strategic thought to analyze current business processes, suggest improvements, and participate in the implementation of new functionality
Will support secondary proprietary CRM platform as project support and for testing enhancements
Drive overall project milestones through completion; perform impact analysis and project estimation activities to ensure key deadlines are met
Lead requirement and design sessions with business partners
Critically evaluate information gathered from multiple sources, reconcile inconsistency and break down high-level information into details
Research potential business requirement solutions using various resources, including, but not limited to, Salesforce.com
Develop and document work flow processes and procedures
Create mock-ups/wireframes as visual design concepts and present possible solutions to business stakeholders
Create functional requirements for developers and provide suggestions during the development stage that meet the customer's business needs
Work with technical team to transform new requirements into Salesforce.com design and implementation
Coordinate communication with business partners throughout the project lifecycle
Serve as the primary point of contact for supported business systems, and perform functional and second-level technical support as needed
Support testing cycles (system, E2E, UAT, regression)
Assess change impact and/or support creation of Training/Training Materials
Create status reports and executive presentations for leadership
Duties are often performed independently but larger projects are delivered as a team
Ideal candidate will be available for meetings that are based off of Eastern Time Zone

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

Bachelor’s degree in related field, or 4 years equivalent experience
2 years of experience working closely with Salesforce Developers, assisting in design and development recommendations
1 years of working knowledge of Agile methodology, Scaled Agile Framework inclusive of CA Agile (Rally) toolsets to manage backlog (Epics, Features, Stories)
1 years of experience with the ability to recognize complex problems vs. objectives and apply creativity to analyze situations, develop solutions and procedures
Healthcare Industry experience

Preferred Qualifications:

Background working with B2C experiences, customer journeys, and/or partner engagements
Proficiency with MS Office (Including Word, Excel, Outlook, PowerPoint, Access)
Proficiency with MS Project
Proficiency with MS Visio
Proven exceptional written and verbal communication skills, as well as active listening skills
Ability to work an Eastern Time Zone schedule

Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 550,000 lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)

WellMed was founded in 1990 with a vision of being a physician-led company that could change the face of healthcare delivery for seniors. Through the WellMed Care Model, we specialize in helping our patients stay healthy by providing the care they need from doctors who care about them. We partner with multiple Medicare Advantage health plans in Texas and Florida and look forward to continuing growth.

California, Colorado, Connecticut, Nevada, New York, Rhode Island, or Washington Residents Only: The salary range for California, Colorado, Connecticut, Nevada, New York, Rhode Island or Washington residents is $67,800 to $133,100. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.