Medical Imaging Scheduler - John Muir Health Center - Concord, CA

$1000 Sign On Bonus For External Candidates

Combine two of the fastest - growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making Healthcare data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life’s best work.^SM

The Medical Imaging Scheduler is responsible for scheduling and collecting necessary information for all Pre-service departments following the Centralized Scheduling model. Ensures the integrity of registration data collected, including insurance and benefit verification, acquisition of referrals and pre-certifications for procedures, and collection of patient financial liability.    

This position is full - time (40 hours / week), Monday - Friday. Employees are required to work our normal business hours of 9:00 AM - 5:30 PM PST. It may be necessary, given the business need, to work occasional overtime or weekends. Our office is located at 5003 COMMERCIAL CIR, CONCORD, CA, 94520. This is an onsite position.

Primary Responsibilities:

• Core Competencies
• Customer Service Orientation
• Considers patient needs
• Teamwork
• Actively participates as a team member
• Essential Job Functions
• Schedules patient appointments obtaining all patient demographic, insurance, diagnosis and procedure information and Verifies accurate insurance plan code assignment
• Works with doctor’s offices to ensure an authorization has been obtained for all services requiring one
• Informs patients and providers that a necessary authorization has not been obtained or that a procedure is being flagged as not medically necessary and that the patient may need to sign a non-covered services waiver on arrival
• Utilize clinical knowledge to determine if the doctor’s order is consistent with the diagnosis provided
• Coordinates schedules with anesthesiologists, radiologists and other providers
• Informs patients of necessary advance preparation for procedures
• Coordinates appointments for patients with multiple procedures
• Ensures test results and prior films and reports are obtained
• Performs schedule blocks as indicated
• Cross-trains on Financial Counselor functions, filling in as needed
• Meets productivity standards, quality review expectations, unit specific goals and reporting requirements as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED (or higher)
• 2 years of experience in healthcare
• Ability to work in a call center environment, managing multiple priorities
• Ability to work any 8-hour shift between the hours of 9:00 AM - 5:30 PM from Monday - Friday including the flexibility to work occasional overtime based on business need
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• Hospital registration workflow experience
• Previous hospital, surgery, OR specialty procedure scheduling experience
• Knowledge of insurance health plans, coverage, and authorization process
• Knowledge of medical terminology, ICD - 10, and CPT coding

Soft Skills:

• Computer and typing skills

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life’s best work.^SM

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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