Associate Business Systems Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. 

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Provide production support for critical healthcare applications and services
• Drive resolution of P1/P2 incidents while coordinating resources across application, infrastructure, database, and vendor teams
• Participate in on-call rotation and major incident war rooms
• Monitor application health, system performance, and customer-impacting issues
• Ensure restoration objectives and SLA commitments are achieved
• Lead Root Cause Analysis (RCA) activities following major incidents
• Create high-quality Problem Records and preventive action plans
• Track corrective and preventive actions through closure
• Identify recurring incident patterns and recommend permanent solutions
• Improve system reliability, scalability, performance, and resilience
• Establish and monitor SLIs, SLOs, and operational KPIs
• Develop runbooks, support documentation, and operational playbooks

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.  

Required Qualifications:

• Associate's degree or higher
• 2 years of experience in Application Support, Production Support, DevOps, SRE, or Operations Engineering
• 2 years supporting enterprise-scale applications in production
• Experience leading P1/P2 incident response and RCA activities
• Strong ServiceNow Incident and Problem Management experience 

Preferred Qualifications:

• Experience with monitoring and observability platforms.
• MySQL skills and familiarity with Hasura

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable. 

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN 

Salary : $60,200 - $107,400