What are the responsibilities and job description for the Care Coordinator - Non-Clinical position at UNITED WOUND HEALING PS?
Care Coordinator – Non-Clinical
(Puyallup, WA)
Our mission to change skin and wound care while improving the lives of others isn’t easy, but it’s worth it! One in ten residents in a skilled nursing facility will develop a skin condition requiring expert medical care. We believe that every person deserves the very best skin and wound care. Care Coordinators (non-clinical) are a key part of our care team, ensuring every patient has the best opportunity to heal. If you enjoy being a part of a fast-paced team alongside our Skin and Wound Specialists, you will find this to be a great career.
Who we are looking for:
We are seeking a detail-oriented Care Coordinator to support Care Managers and UWH providers by managing dashboards, tracking referrals, and keeping communication moving across post-acute settings. This role includes patient and family outreach and coordination of services to support smooth transitions of care. This is a non-clinical position and does not involve independent clinical assessments.
Main Responsibilities (may include but are not limited to):
- Maintain care coordination dashboards, patient lists, and basic tracking for CCM/PCM programs
- Track referrals, authorizations, and follow-up appointments across specialty and post-acute services
- Conduct non-clinical patient and family outreach, including welcome calls and appointment reminders
- Coordinate communication between patients, facilities, Care Managers, and providers
- Gather, upload, and organize medical records, wound photos, labs, and imaging reports
- Support scheduling for follow-up visits, interdisciplinary rounds, and provider appointments
- Complete clerical tasks related to Transitional Care Management (TCM), including outreach, scheduling, and documentation
- Monitor admissions, discharges, and census changes from skilled nursing and post-acute facilities
- Prepare patient summaries, reports, and materials for care team meetings
- Escalate clinical concerns promptly to a Care Manager or provider
- Participate in required training, meetings, and compliance activities
- Provide excellent customer service and follow communication and organizational standards
- Perform other duties as assigned
Skills required to succeed:
- Experience in the medical industry is preferred
- Computer savvy; Intermediate proficiency using MS Suite: Word, Teams, Outlook, and Excel
- Professional phone etiquette with excellent customer service skills
- Excellent attention to detail, strong organizational skills and ability to manage time effectively
- Must have strong interpersonal skills and the ability to communicate effectively with a variety of people through both verbal and written communication lines
- Ability to prioritize work load and have a strong sense of urgency when time sensitive situations arise
- Ability to multitask while providing compassionate patient care
- Leadership qualities with the ability to work well within a team of healthcare professionals
- Must be self-motivated, punctual, and dependable
- Must be trustworthy, honest, and have a positive and professional attitude
Compensation: $21.00 - $27.50 hourly – DOE
Location: Puyallup, WA
This position is classified as: Hourly, Non-Exempt; Full-Time employment
Hours: Typical hours are Monday through Friday, 8:00am to 4:30pm, though hours may vary; no nights or weekends
Benefits:
- Associates working 20 hours per week:
- Medical/Dental/Orthodontic/Vision/RX – minimum 80% towards employee monthly premiums covered, HSA matching, dependent coverage available at employee’s expense
- Employer Sponsored Life, AD&D, and Disability Insurance
- Voluntary Supplemental Insurance: Accident, Cancer, Critical Illness, STD, Life, Identity Protection, Financial Wellness, and Legal Plan coverages available
- Paid Time Off:
- PTO accrual up to 132 hours (16.5 days) your first year of employment, based on 1.0FTE status
- 8 paid Holidays for full-time employees
- 401(k) match on first 4%
- Core Values that promote work-life harmony
- No weekend or call
- Work with amazing people who have created a culture where we recognize each other’s wins and don’t tolerate gossip or drama
*Do you want to grow personally and professionally by working with the best? We’d love to hear from you!
Website: www.unitedwoundhealing.com
We are a drug-free workplace. All offers of employment are contingent upon a successful drug screen and criminal background check. EEO.
Salary : $21 - $28