Inside Sales Associate BMX

Overview of the Company

United Wheels Inc. ("UWI") is an international, privately held business, with affiliated companies and operations in Asia, the Americas and around the world. UWI is a world leader in the design, manufacture and international distribution of bicycles, e-bikes, and rideable toys, manufacturing more than 6 million bicycles and e-Bikes each year.

UWI owns and operates several bicycle-related subsidiaries. These subsidiaries include:

• Huffy Corp. ), the iconic bicycling company based in Dayton, Ohio, with more than 125 years of bicycling history.
• Buzz Bicycles )
• Batch Outdoors Inc. )
• Niner Brands International Inc. )
• VAAST Bicycles )

Summary

The Inside Sales Associate for Huffy BMX is responsible for supporting and driving sales within the specialty bicycle retail channel. This role focuses on delivering exceptional customer experiences while assisting the sales team, independent reps, and dealers. You will help make it easy for customers to do business with Huffy by providing product guidance, handling orders, and supporting technical and warranty requests as needed.

Essential Duties and Responsibilities

Build and Maintain Relationships

• Develop and nurture strong relationships with BMX retailers and prospective customers.
• Collaborate with the Sales Manager and General Manager to create and execute strategic sales plans for assigned accounts or territories.
• Communicate updates to the sales team on customer feedback, pricing, promotions, and product launches.
• Serve as a customer service contact for dealers via phone, email, and in-person meetings to support the Huffy BMX brand.

Sales Pipeline Management

• Manage the full order process including entry, warehouse coordination, inventory tracking, and order fulfillment.
• Provide insights on market trends, promotions, and sales strategies to support account growth.
• Maintain accurate customer and account records in the B2B system.
• Generate sales reports and metrics for internal meetings and planning.

Product Knowledge

• Maintain in-depth knowledge of Huffy BMX products to effectively communicate features, benefits, and value propositions.
• Stay informed on industry trends, competitor activity, and market opportunities.

Collaboration

• Work closely with marketing, customer service, rider support, and product development teams to support sales initiatives and address customer needs.
• Act as additional support for Batch, Niner, Buzz, IBD sales support as needed.

Supervisory Responsibilities

No current supervisory responsibilities

Education and/or Experience

• Passion for BMX, cycling, and outdoor recreation.
• 1–2 years of professional experience preferred; internships accepted.
• Strong customer service, communication, and problem-solving skills.
• Ability to interpret product manuals, instructions, and sales documents.
• Willingness to learn and grow within the cycling industry.
• Domestic travel may be required (5–10%).

Competencies

• Customer Focus - Aims to satisfy all customers while maintaining effective relationships, both internal and external. Maximizes those relationships to improve personal, department, and organizational performance. Holds co-workers and customers to a similar standard.
• Energy - Have a tremendous amount of energy and passion for our people, products, and brands. Approaches each date willing to take on the day's challenges. Operating at their individual peak performance without encouragement.
• Energize - Energize teams with enthusiasm and excitement without intimidating them. Projects a positive mental attitude and can-do spirit, who lifts up members of his / her team. Does not get discouraged by setbacks.
• Edge - Have a competitive edge and an overwhelming desire to win. Hates losing and will give 100% commitment to achieving or exceeding their plan. Willing to make difficult decisions, when called upon.
• Execution - Action and performance oriented and are focused on attaining results. A team player who is reliable and follows through on tasks to completion. Attention to details.
• Increases Company Value - Strives to increase sales, reduce costs, improve efficiency, and maximize profits to increase the value of the Company.
• Innovative / Continuous Improvement - Committed to improving processes, products, services, and a willingness to embrace change for the benefit of our team, department, organization, and shareholders.
• Integrity - The quality of being honest and having strong moral principles; moral uprightness. Elevating challenges in order to collaborate with co-workers, SLT, ELT, and the Board.

Language Skills

• Strong verbal and written communication skills.
• Ability to present information effectively in one-on-one and group settings.
• Spanish language skills are a plus.

Mathematical Skills

Basic arithmetic and ability to work with money, weights, and measurements.

Computer Skills

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Experience with J.D. Edwards and PayPal is preferred.

Certificates, Licenses, Registrations

None required