Spanish-Speaking Intake Specialist

Position Description: The Intake Specialist is responsible for receiving, prioritizing, and triaging clients’ service requests using a prescribed intake process either by phone or in person. The Intake Specialist’s primary role is to assist callers in need of various human services resources.

Position Requirements: Associates degree or higher in Social Work or related field and 1-2 years of related experience.

Skills Required:

• Experience in human services programs requiring direct client interactions, accountability, and progress reporting
• Excellent written and oral communication skills
• Excellent telephone etiquette and a high comfort level of communication via phone
• The ability to multi-task, set priorities, and follow up in a timely manner
• Ability to collaborate and work in a team environment as well as work independently and make sound decisions
• Able to meet deadlines, keep schedules, build partner agency relationships, and perform in a high-paced environment
• Proficient with computers and ability to work with multiple applications
• Bi-lingual in Spanish is required
• An ability to show compassion and maintain confidentiality to callers who may be in crisis

Essential Roles & Responsibilities:

• Manages incoming referrals of Callers who are interested in finding resources that can assist with various social needs
• Use active listening, probing, play-back, and style-matching skills to evaluate each client’s needs
• Answer client questions and sort out issues relating to their identified needs
• Learn and maintain an in-depth understanding of managing specialized contract calls
• Accurately document required information in the 211 system
• Attend required community meetings related to the program and report as necessary any updates regarding the program
• Other duties as assigned.

Send a cover letter and resume to Cassandra Rajcumar at crajcumar@uwwp.org.

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• On-the-job training
• Paid time off
• Tuition reimbursement
• Vision insurance

People with a criminal record are encouraged to apply

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Commute:

• White Plains, NY 10606 (Required)

Ability to Relocate:

• White Plains, NY 10606: Relocate before starting work (Required)

Work Location: Hybrid remote in White Plains, NY 10606

Salary : $20 - $23