What are the responsibilities and job description for the Desktop Support Specialist position at United Way of Southwestern Pennsylvania?
United Way of Southwestern PennsylvaniaPittsburgh OfficeThe Desktop Support Specialist (DSS) assists United Way of SWPA employees, contractors, and other partners (End Users) with organization provided and supported hardware and software systems. The DSS receives reports of technology related concerns from End Users through in person interactions, telephone calls, email, and other electronic communications (e.g., instant messaging, chat, SMS), managing these requests using the service desk management ticketing system. The DSS identifies root causes for the symptoms reported, researches ways to remediate or mitigate these root causes, selects the most appropriate resolution, and coordinates corrections with the affected End Users. The DSS is responsible for installing, monitoring, and maintaining End User computers and related peripherals through the entire system life cycle. The DSS assists in the monitoring and maintenance of other technology systems and network infrastructure under the direction of other Information Technology (IT) staff.An associate's degree in a Technical field such as Computer Science, Information Science, Engineering or related field is required. A bachelor's degree in a Technical field and one to three years as a Help Desk Specialist is preferred. An equivalent combination of experience and education may be considered in lieu of education.Annual SalaryPay Grade 103Salary Range - $38,007 - $44,702Visit our website at United Way Careers page to view job description and apply for this position. Submissions will only be accepted electronically.The United Way of Southwestern Pennsylvania is an equal opportunity employer committed to workplace diversity, serving Allegheny, Butler, Westmoreland, Fayette, and Armstrong counties.
Salary : $38,010 - $44,700