Service Navigator

POSITION SUMMARY 

This position is part of a dynamic service navigation team that supports Utahns in getting the help they need by providing service navigation. The Service Navigator position focuses on responding to 211 Utah clients by means of calls, email, website messages, in person, and other methods utilized by 211 Utah. Service Navigators employ a “whatever it takes” approach to assess client needs and assist the client in navigating the social care system to ensure needs are met. Service navigation is highly collaborative work and the model at 211 is centered on cross-functional and subject matter expert teams working closely together to respond to issues both over time and in the moment. On any given day, team members need to be available to meet with a community partner, respond to a client call, update client or partner information in a database, or complete a quality audit of calls or records. The collaboration works best when team members are physically present in the office and available to respond to the needs of their specialized team as well as the broader navigation team. As a member of the 211 team, the employee will work to operationalize our core values: results, relationships, equity, and continuous improvement. This position will work primarily in the office within regular business hours 9 am to 5pm, Monday through Thursday, and, in alignment with the Utah’s Promise hybrid Friday workplan, work remotely for a four-hour assigned shift on Fridays between 9am and 5pm. Working hours and shifts are subject to change and increase as needed due to business needs.  

MINIMUM QUALIFICATIONS

• Graduation from high school or demonstration of a high school equivalent certification. 
• A minimum of two years’ experience serving clients and customers in obtaining services with a preference for experience in a social or health services setting OR a minimum of two years post-secondary education in social work, human services, community engagement, or related field. 
• Proficiency with word processing, spreadsheets, and electronic calendaring programs. 
• Ability to use telephone, text messaging, and other communication platforms. 

BENEFITS

The position is a full-time, nonexempt position with full benefits. $36,570 - $44,722. Salary commensurate with experience. UWSL/UP provides a wide range of benefits, including: 

• Competitive medical, dental, vision insurance • 6% retirement match • Life, accidental death, and long & short-term disability insurance • FSA • HSA contribution • Free on-site gym & bike storage • Paid parking or public transportation subsidy • Two weeks paid office closure (December & July) • Generous PTO & Health time • Paid parental leave • Onsite coffee shop & café • Paid time to volunteer