What are the responsibilities and job description for the VITA Appointment Specialist position at United Way of Greater Stark County?
The Volunteer Income Tax Assistance (VITA) Program is a free tax preparation service for low to moderate income families and individuals.
POSITION OVERVIEW
The VITA Appointment Specialist is a temporary position for the tax season. The Specialist will respond to incoming phone calls to schedule drop-off income tax appointments at various locations, using Squarespace scheduling software and provide support to the VITA Program Manager. This position will require frequent contact with the public via phone and email.
This is a part-time, seasonal position. The VITA Appointment Specialist will work during the typical tax season (January 13, 2026 - April 10, 2026) not exceeding twenty-eight (28) hours a week for 13 weeks. The call center will be open Tuesday-Friday starting January 20th from 9am-4pm.
KEY JOB RESPONSIBILITIES AND DUTIES
Within parameters established by the United Way of Greater Stark County, the VITA Appointment Specialist is responsible to:
· Must be available to work during the Call Center operation hours.
· Respond to incoming calls and schedule tax appointments.
· Ask scripted questions and critically think through responses to ensure
client is fully prepared for their appointment.
· Must be able to use the computer-based software quickly and accurately
when booking an appointment.
· Conduct interactions in a professional, helpful, and accommodating manner.
· Follow protocol by keeping all related information private and confidential.
· Follow up with any unresolved questions from tax clients prior to leaving their shift.
· Other clerical duties (filing, organizing) will be assigned as needed.
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
To perform the essential functions of this job, the employee must possess the following:
1. Willingness to support our mission and culture by actively exercising our five core values:
Can-do-attitude; Be a Team Player, Open to Change, Humbly Confident and Deep Respect for Human Potential.
2. Must have the ability to communicate professionally; demonstrate the ability to advocate and be an active listener; must be able to build relationships and relate to people in an open, friendly, and accepting manner, showing interest in others and their concerns; display confidentiality while achieving high levels of participant satisfaction.
3. Ability to work independently, yet function as a productive member of a team.
EDUCATION AND EXPERIENCE
Customer service and/or call center experience preferred.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Job Types: Part-time, Seasonal
Pay: $15.00 per hour
People with a criminal record are encouraged to apply
Experience:
- Call center: 1 year (Preferred)
Ability to Commute:
- Canton, OH 44702 (Preferred)
Work Location: In person
Salary : $15