What are the responsibilities and job description for the SSVF Health Care Navigator position at United Way of Forsyth County?
Department: Housing Matters
Program Area: Supportive Services for Veterans Families (SSVF)
Employment status: Full time hourly, Non-Exempt, Grant funded
Reports to: Program Coordinator Assistant
Position Summary: The SSVF Health Care Navigator provides non-clinical care coordination and health system navigation for Veterans enrolled in the SSVF program. This role supports Veterans in accessing VA health care benefits or community-based health services when VA care is not available, while promoting continuity of care, heath literacy, and adherence to treatment plans. The Health Care Navigator works in close coordination with VA medical providers, community partners, and SSVF interdisciplinary team.
The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities.
Duties and Responsibilities:
- Assist Veterans in accessing VA health care services, enrollment, and benefits or appropriate community-based health care resources when VA care is unavailable.
- Conduct non-clinical assessments to identify barriers to health care access and support Veteran engagement in care.
- Serve as a liaison between Veterans, VA medical facilities, community providers and SSVF staff to promote coordinated, Veteran-centered care.
- Promote health education and navigation support tailored to the Veteran's health literacy level and individual needs.
- Support Veterans in understanding care plans, appointments, referrals, and follow-up requirements.
- Collaborate with interdisciplinary teams, including medical, nursing, case management, and administrative partners.
- Identify systemic barriers to care and contribute to program-level problem solving and systems improvement efforts.
- Maintain accurate documentation and reporting in compliance with VA, HIPPA, and UWFC requirements.
- Participate in required SSVF trainings, team meetings and continuous quality improvement activities.
- Perform other duties as assigned by supervisory staff.
Qualifications:
Education: Bachelors' degree in social work, public health, or related field required. Master's degree preferred.
- Minimum of two (2) years' of experience in health care navigation, care coordination, or social services.
- Knowledge of VA health systems and community health resources preferred.
Supervision: This position does not exercise supervisory authority.
Requirements:
- Valid NC Driver’s License, auto insurance, and reliable vehicle for business use.
- Ability to pass a background check and provide references.
- Intermediate computer skills, proficient in MS office particularly with EXCEL.
- Strong presentation, communication, collaboration, ethical decision-making and conflict-resolution skills.
- Able to interact compassionately and professionally with program participants.
- Ability to communicate effectively with individuals experiencing barriers.
- Strong documentation, organizational and interpersonal skills and ability to prioritize tasks independently.
- Hybrid office position: Monday-Thursday Office, Friday remote.
Physical Requirements:
- Ability to move throughout the office to access files and supplies.
- Ability to lift up to 20 pounds occasionally.
Compensation and Benefits:
- Competitive hourly wage commensurate with experience.
- Full benefits package, including health, dental, vision, 401K plan and retirement distribution plan.
- Paid vacation, sick leave and wellness days.
- 12 paid holidays annually.
EOE