Landlord Engagement Specialist/Housing Locator

Department: Housing Matters

Program Area: Rapid Re-Housing/Housing Stability Programs

Employment status:  Full time hourly, Non-Exempt, Grant funded

Reports to: Housing Services Program Coordinator

Position Summary: The Landlord  Engagement Specialist serves as a strategic liaison between United Way of Forsyth County housing programs and property owners to increase access to safe, affordable rental housing for vulnerable populations. This role focuses on landlord recruitment, relationship management, housing identification, inspection coordination, and systems-level collaboration to support housing placement and stabilization outcomes.

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities.

Primary Functions: 

• Identify, coordinate, monitor, and support housing location and inspection activities for participants enrolled in Rapid Re-Housing and other housing stability programs.
• Serve as a primary point of contact for landlords and property managers participating in UWFC housing initiatives.
• Proactively recruit new landlords and property managers through networking, community outreach, marketing presentations, and relationship-building efforts.
• Act as a liaison between housing programs, case managers, and property owners to ensure housing placements align with program requirements and regulations.
• Maintain a shared, up-to-date database of landlord contacts, available units, vacancies, and other community housing opportunities.

Duties and Responsibilities:

• Develop and sustain positive, professional relationships with landlords and property managers supporting UWFC housing programs.
• Connect case managers and program participants to appropriate housing units that meet program guidelines for permanent housing.
• Coordinate housing inspections and required documentation in collaboration with Housing Inspectors and program staff.
• Provide referrals to participants who require additional community resources related to housing stability.
• Develop and facilitate informational seminars and presentations for landlords and community partners on program rules, Fair Housing laws, and tenant rights.
• Participate in team meetings, staff meetings and community meetings as required.
• Attend professional development trainings, seminars, and conferences to maintain best practices and professionalism.
• Prepare and submit required monthly reports related to landlord engagement, housing availability, and program outcomes.
• Perform other duties as assigned by supervisory staff.

Qualifications:

Education: Associate's degree required; experience in real estate or property management strongly preferred

Training:

• On-the-job training provided by United Way of Forsyth County.
• Housing inspection certification or experience preferred.

Experience: Experience working with landlords, property managers, real estate, or housing programs preferred.

Supervision: This position does not exercise supervisory authority.

Requirements:

• Valid NC Driver’s License, auto insurance, and reliable vehicle for business use.
• Ability to pass a background check and provide references.
• Intermediate computer skills, proficient in MS office particularly with EXCEL.
• Strong presentation, communication, and conflict-resolution skills.
• Able to interact compassionately  and professionally with program participants.
• High level of professionalism and customer service in stressful situations.
• Ability to communicate effectively with individuals experiencing barriers.
• Strong organizational skills and ability to prioritize tasks independently.
• Hybrid office position: Monday-Thursday Office, Friday remote.

Physical Requirements:

• Ability to move throughout the office to access files and supplies.
• Ability to lift up to 20 pounds occasionally.

Compensation and Benefits:

• Competitive hourly wage commensurate with experience.
• Full benefits package, including health, dental, vision, 401K plan and retirement distribution plan.
• Paid vacation, sick leave and wellness days.
• 12 paid holidays annually.

EOE