What are the responsibilities and job description for the Lead Case Manager, PV Pensacola position at UNITED WAY OF CENTRAL ALABAMA INC.?
Make a Difference in the Lives of Veterans!
Are you passionate about helping those who served our country achieve housing stability and a brighter future? Join our team as a Site Supervisor, where you’ll lead dedicated Case Managers and Program Specialists in delivering life-changing support to veterans and their families. In this role, you’ll provide leadership, ensure program excellence, and build strong community partnerships—all while actively managing a small caseload to stay connected to the mission. If you’re a dynamic leader with a heart for service and a drive for results, this is your opportunity to make a lasting impact!
- Provide supervision to case managers and program specialists to ensure veterans and veteran families achieve housing stability.
- Review and approve team’s documentation including certification, recertification and closure goals for the assigned site.
- Facilitate weekly supervision meetings to ensure team provides high quality, client-centered service based on Housing First model
- Ensure consistent contacts are maintained with VA, hospitals, clinics, Vet Centers, homeless shelters and community agencies.
- Ensure case referrals are assigned within program timelines and completed accurately.
- Review certification documentation for completeness and accuracy for case manager to submit to Service Point.
- Review and compare supporting documentation and data entries to ensure consistency and accuracy.
- Review Temporary Financial Assistance requests for accuracy and supporting documentation of need and submit corresponding purchase orders.
- Maintain up to date knowledge of grant regulations and program policies and provide technical assistance to staff as needed.
- Handle client transfers to other SSVF programs.
- Monitor and ensure achievement of monthly Continuous Quality Improvement goals.
- Ensure representation at all local Continuum of Care homeless coalitions
- Ensure relationships with community partners across assigned counties are developed and maintained.
- Provide crisis intervention and resolve client concerns under direction of Supervisor
- Actively manage a caseload of approximately 15 veterans and/or veteran families to achieve permanent housing stability
Knowledge/Skills
- Case management experience, including knowledge of trauma-informed care and person-first practices
- Excellent management, interpersonal and communication skills
- Able to have crucial conversations and provide feedback on employee performance
- Excellent computer skills to include Microsoft Office suite and Client Management System
- Able to work as team member
- Familiarity with Housing First, Veteran’s Administration (VA) and/or US Military a plus
Education/ Experience
Bachelor’s degree required; Master’s degree preferred in a social service-related field; military experience preferred; combination of education and experience considered; supervisory experience preferred
Working Conditions
Services are provided in office, in the community, and in client homes
Some occasional afterhours/weekend work and travel throughout the state
Requirements
Must meet and maintain eligibility requirements to be insured by UWCA’s insurance
Valid Alabama driver’s license
Reliable transportation
Proof of automobile insurance commensurate with State law
Cell phone
Background checks to include criminal record, drug screen & TB testing
Ability to lift 30 lbs.