Case Manager, Priority Veteran

Summary

Provide case management for low-income veterans and veteran families who are homeless or facing eviction using the Housing First model.

Responsibilities 

Assess clients’ needs, strengths and barriers and work with clients to develop effective housing stability plans. Provide effective case management including regular home visits, housing counseling, client-centered advocacy, referrals, crisis intervention etc. to create housing stability.

Actively manage assigned caseload of veterans and/or veteran families, including traditional, Shallow Subsidy and HUD-VASH cases

Effectively communicate the Priority Veteran program to prospective clients, landlords and community, and conduct outreach to assigned counties

Maintain consistent contact with local homeless coalitions (COC’s), VA Hospital, shelters, etc.

Follow up on all inquiries in a timely manner and accurately conduct eligibility determinations following grant guidelines.

Maintain accurate and timely case documents

Accurately follow the grant regulations and program policies. Actively participate in professional development training.

Actively participate in weekly staff meetings and individual supervision.

Knowledge/Skills

Case management experience, including knowledge of trauma-informed care and person-first practices Excellent interpersonal and communication skills

Excellent computer skills to include Microsoft Office suite and Client Management System Able to work as team member

Able to establish rapport with clients who are homeless or facing homelessness Familiarity with Housing First, Veteran’s Administration (VA) and/or US Military a plus

Education/Experience 

Bachelor’s Degree in Social Work or comparable area preferred; military experience preferred; combination of education and experience considered

Working Conditions

Services are provided in office, in the community, and in client homes Some occasional after-hours/weekend work

Travel required