Warehouse Supervisor

Reports to:                           Operations Manager           

Classification:                       Non-exempt 

Reporting Staff:                   5-15 non-exempt staff

Position Type and Expected Hours of Work

This is a full-time position. Must be flexible to work when necessary outside normal business hours of operation and weekends with on call accessibility outside of normal business hours.

POSITION OVERVIEW

The responsibility of the Warehouse Supervisor is to lead and hold accountable the frontline warehouse staff, up to 15 personnel at a time, to achieve performance standards and the daily goals of the customer contracts. Under the direction of the Operations Manager, the Supervisor will be responsible for the execution of the operational plan and ensures the performance of that plan on the floor. The leader must be pivotal and resourceful to remove obstacles throughout the shift and ensures the successful completion of that plan to finish the day strong. This requires being results oriented, forward thinking and will have a good understanding of distribution processes pertaining to the flow of goods in and out of the facility. 

ESSENTIAL FUNCTIONS

(Below is a general overview of the essential functions of the position. Note, other duties and tasks may be assigned)

• Provide daily supervision to ensure the safe, clean, and efficient operation of the warehouse
• Ensures compliance with safety, sanitation, and security in accordance with OSHA, SQF and other policies and procedures. Reports any food safety issues to immediate report
• Develop and delegate work schedules and assignments to ensure a winning operation
• Apply sound communication and motivational techniques in supervising, coaching and disciplining employees
• Make appropriate adjustments to work schedules and resources to service the customer appropriately and finish the day on time
• Understand inventory and storage utilization, co-mingling of product, rotation of product, and prevents inventory discrepancies
• Communicate daily workflow requirements to the Operations Manager and team to ensure timely completion of scheduled jobs
• Provide input to Operations Manager for performance evaluations, hiring and terminations  
• Direct and supervise all inbound and outbound shipments to ensure they are correct and carried out in a timely fashion, upholding United’s high standards of quality and customer satisfaction
• Tour the facility frequently to answer questions, evaluate operations and solve problems
• Make recommendations to the Operations Manager on programs to improve operations
• Measure and drive performance through KPI’s, data utilization, observation studies to make sound business decisions to elevate floor productivity 
• Plan and allocate equipment and resources so that it is utilized in the most efficient manner
• Assist in conducting physical inventories and cycle counts and reconciliation of inventory discrepancies
• Provides training, direction and continuous development to new and current staff 
• In conjunction with Facility Maintenance, ensure proper preventive maintenance programs are completed on all equipment 
• Review operating goals and standards and monitor achievement
• Uphold company’s quality mission to “improve each day, adhere to customer and regulatory requirements, and continuously strive to exceed company and customer expectations.”

COMPETENCIES

• Attention to detail — Job requires being careful about detail and thorough in completing work tasks
• Leadership – Able to motivate, inspire and coach people to performance 
• Time management-Adjust work hours to accommodate fluctuations for busy periods
• Team oriented-Will work well with others to get projects completed and drive performance 
• Communication proficiency  
• Stress tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations
• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations 
• Achievement/effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks while having a high degree of pride in the work one performs

WORK ENVIRONMENT

This position works in a warehouse setting and office setting. Warehouse temperatures can vary according to the season.   

REQUIRED EDUCATION AND EXPERIENCE:

• High School Diploma or equivalent
• Three years’ experience in warehousing or comparable industry serving in a leadership type capacity
• Strong user of computer applications and data to support planning and team performance 
• Proficient with Microsoft applications, specifically Excel
• At least one-year experience processing orders, transactions and or requests in distribution or comparable industry 
• Must be able to effectively communicate in English both verbally and written
• Complete all safety and quality regulatory testing requirements to perform essential job functions
• Proven success leading teams and driving performance 
• Experience leading and implementing process improvement type projects with proven results
• Must be able to successfully pass a background screening and drug test

 PREFERRED EDUCATION AND EXPERIENCE

• Associates degree or greater in related field
• Customer facing experience in warehousing or similar type industries
• Experience with SAP or ERP type platforms
• Certifications in LEAN, Kaizan, Six Sigma, Just-in-Time, 5S
• Certifications in Supply Chain 

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to do frequent walking, bending, reaching and at times lifting when out on the warehouse floor. Sight and hearing are especially important in a warehouse environment to be conscious of one’s surroundings and adhere to safety. 

AAP/EEO STATEMENT

United Warehouse Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to a protected class or any other personal characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give a general sense of the responsibilities and expectations of position. As the nature of business demands change so, too, may the essential functions of this position.