What are the responsibilities and job description for the DSS Support Staff [Mastic] position at UNITED VETERANS BEACON HOUSE, INC.?
PURPOSE
Maintain day to day operations on-site within the shelter system. Ensure the safety and well-being of all program participants. Conduct shelter intakes and enforce compliance with shelter policies and procedures. Document all activities which take place within the shelter during the shift. Serve as a point of contact and monitor the house.
REQUIREMENTS
Maintain day to day operations on-site within the shelter system. Ensure the safety and well-being of all program participants. Conduct shelter intakes and enforce compliance with shelter policies and procedures. Document all activities which take place within the shelter during the shift. Serve as a point of contact and monitor the house.
REQUIREMENTS
- High School Diploma or Equivalent
- Strong communication skills, customer service skills, organizational skills, and computer literacy.
- Capable of multi-tasking and being flexible within their role.
- Prompt and Courteous phone manner.
- Knowledge of telephone, computer, and security procedures for the company.
- Support Staff is responsible for the safety of all clients (including children in family shelter settings) as well as daily shelter maintenance.
- Conducts client intakes and enforces client compliance with shelter policies and procedures.
- Documents all shelter activities, write incident reports and staff memos.
- Briefs incoming staff member on shelter activity. Brings incoming staff members up to date on daily client census.
- Begins shift by surveying shelter conditions to maintain safety and cleanliness. Documents any issues found.
- Conducts morning and evening room checks.
- Maintains shelter property safety, especially during inclement weather.
- Answers shelter door. Ensures shelter doors remain closed and locked at all times.
- 11pm-7am shift activates the shelter security system each night and deactivates each morning.
- Reports on any security system problems and maintenance needs.
- Monitors client arrivals and departures, assuring each client signs in and out of the shelter indicating the arrival time and departure.
- Documents all client absences and reports to DSS Emergency Services and weekend client absence.
- Monitors and documents all staff and visitor arrivals and departures.
- Requests and photocopies identification from all visitors.
- Monitors weekday quiet time; encouraging educational activities and homework completion when necessary.
- Oversees meal preparation and dinner hour.
- Oversees chore completion.
- Provides crisis intervention and mediation as needed.
- Arranges medical and other emergency services for clients in need.
- Informs Program Director when emergency services (fire, police, EMTP) are called to the shelter. Requests and documents police officers’ names and badge numbers.
- Conducts monthly fire drills and safety maintenance.
- Remains up to date on safety, emergency and evacuation plan procedures.
- Regularly reviews shelter policies and procedures.
- Attends staff meetings.