Front Desk Receptionist Lead

OneOncology is positioning community oncologists to drive the future of cancer care through a patient-centric, physician-driven, and technology-powered model to help improve the lives of everyone living with cancer. Our team is bringing together leaders to the market place to help drive OneOncology’s mission and vision.

Why join us? This is an exciting time to join OneOncology. Our values-driven culture reflects our startup enthusiasm supported by industry leaders in oncology, technology, and finance. We are looking for talented and highly-motivated individuals who demonstrate a natural desire to improve and build new processes that support the meaningful work of community oncologists and the patients they serve.

Job Description

We are seeking a Front Desk Receptionist Lead to join our dedicated team of front office associates. As the Lead, your role is pivotal in shaping the first impression of our practice, ensuring a positive and professional experience for our patients while embodying a "we care" attitude. In this position, you will play a key role in enhancing team performance through leadership, coaching, and guidance.

Primary Duties & Responsibilities

• Oversee front office workflows to facilitate smooth and efficient operations, minimizing bottlenecks and ensuring seamless coordination between the front and back office.
• Provide effective training for new office staff, ensuring they complete competency checklists.
• Schedule appointments and assist in coordinating any additional testing as directed by the physician.
• Review provider(s) schedules in advance to ensure block schedules' accuracy and monitor appointment fulfillment rates.
• Compile all necessary patient paperwork for daily appointments.
• Collect co-pays and outstanding balances during check-in, entering the daily batch into the Practice Management system.
• Review and enter patient demographics and clinical information into Practice Management and EHR, ensuring completeness and accuracy.
• Scan front and back copies of patients' driver's licenses and insurance cards into Ntierprise.
• Ensure all required referrals are obtained, scanned into the EMR, and linked to appointments in Practice Management.
• Reconcile payment batches at the end of each day and submit them to the Site Manager.
• Schedule follow-up procedures and coordinate local ASC cases.
• Assist patients with the completion of the Phreesia registration system.
  
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Qualifications

• Minimum requirement of a High School Diploma or GED.
• At least two (2) years of front office experience in a medical setting.
• Prior leadership experience is preferred.
  
  

Knowledge, Competencies & Skills

• Proficient in Medical Terminology, ICD-9, and CPT-4 Codes.
• Exceptional customer service skills.
• Strong written and verbal communication abilities.
• Proficient in computer software and database skills.
• Exceptional attention to detail.
• Ability to multitask and excel in a fast-paced environment.
• Strong proactive problem-solving skills.
• Typing speed of a minimum of 40 words per minute.
• Very comfortable asking probing questions to patients.
• Must demonstrate a caring, compassionate, and patient attitude.
• Maintain HIPAA compliance.
• Ability to type 40 Words Per Minute.
  
  

Direct Reports

• N/A.
  
  

Travel

• Ability to travel to other sites as necessary (Gettysburg & Hanover)
  
  

Physical Requirements For The Job

• Able to sit, stand and or walk throughout the day.
• Intermittently required to stoop, bend, speak, and listen.
• Frequent lifting and/or moving of objects weighing up to 10 pounds and occasional lifting and/or moving of objects weighing up to 25 pounds.