What are the responsibilities and job description for the Release Specialist I position at United TN Holdings Inc?
Thrive in a Fast-Paced, High-Call-Volume Environment!
Are you organized, detail-oriented, and great at managing multiple priorities? Do you stay calm under pressure and enjoy helping people find solutions?
United Recovery and Remarketing is looking for a Release Specialist I to join our Release Team! This is a fast-paced, high-call-volume position where strong communication, accuracy, and efficiency are essential to success.
As a Release Specialist, you’ll coordinate vehicle releases and transportation with customers, clients, auctions, branch locations, and transporters. You’ll play an important role in keeping operations moving, resolving release-related issues, and delivering professional service on every call.
If you’re a quick thinker who can balance competing demands while maintaining a positive attitude, we want to hear from you!
What You'll Do
- Handle a high volume of incoming and outgoing calls while providing professional, responsive customer service.
- Coordinate and process vehicle releases for customers and transporters across United branches and affiliates.
- Communicate with clients, auctions, transporters, branch staff, and customers regarding releases, redemptions, storage fees, and related concerns.
- Accurately process releases in the UR2 system of record.
- Navigate client fee schedules, branch-specific release hours, and operational requirements to ensure accurate processing.
- Resolve challenging calls and situations professionally, using sound judgment and minimal supervision.
- Manage multiple requests while maintaining accuracy, efficiency, and timely follow-through.
- Help maintain a team call abandonment rate of 5% or less.
- Follow established procedures and support operational initiatives.
Starting pay: $18 per hour, depending on experience.
Salary : $18