Lead IBM Sterling File Gateway (SFG) / MFT Production Support

Job Description Lead IBM Sterling File Gateway (SFG) / MFT Production Support

Role: Lead IBM Sterling File Gateway / MFT
Skills: IBM Sterling File Gateway (SFG), IBM Sterling Integrator (SI), IBM MFT, Sterling B2B, Sterling Secure Proxy (SSP), AWS Cloud
Type: Lead / Production Support & Enhancement
Experience: 7 12 years

Key Responsibilities

• Lead and manage production support for IBM Sterling File Gateway (SFG) & B2B Integrator (SI).

• Monitor daily file transfers, troubleshoot failures, and ensure SLA adherence.

• Handle partner onboarding, routing rules, BP (Business Process) changes, and protocol setup (SFTP, FTPS, HTTPS).

• Manage Sterling Secure Proxy configurations and routing channels.

• Troubleshoot issues related to:

  • File routing

  • Protocol failures

  • Business Process (BPML) errors

  • Certificates/key management

• Implement fixes/patches, coordinate with infrastructure teams, and perform RCA.

• Work with AWS Cloud services for logging, monitoring, and failover (S3, EC2, CloudWatch preferred).

• Manage on-call rotations, handle critical P1/P2 incidents, and lead war rooms.

• Improve system stability, performance and automate repeated tasks.

• Mentor junior team members and interact with business/partners during critical issues.

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