What are the responsibilities and job description for the Surgical Center Front Desk Receptionist position at United Surgical Group?
Job Overview
Union County Surgery Center is seeking a dedicated, friendly, and organized Front Desk Receptionist to join our team. In this role, you will check in all incoming patients, take inbound and outbound calls, collect paments, and communicate with patients to identify their needs and provide helpful solutions that ensure they have a great patient service experience with our organization. This role requires proficiency in medical terminology, strong communication skills, and the ability to navigate various electronic health record (EHR) systems and remain calm under pressure.
Responsibilities
- Check in all incoming patients including verifying ID, insurance, and payment methods
- Receive inbound calls and place outbound calls with professionalism
- Maintain patient records by scanning electronically into Surgical Information System (SIS)
- Maintain accurate medical records and documentation in compliance with HIPAA regulations.
- Assist with clerical tasks such as filing, photocopying, and data entry using Surgical Information System (SIS) application.
- Assisting patients with billing questions, collecting co-pays, and processing payment transactions.
- Handle patient inquiries regarding services, procedures, and office policies with excellent phone etiquette.
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Experience
Candidates should possess the following qualifications:
- Previous experience in a medical office or clinic setting is preferred.
- Bilingual candidates are encouraged to apply to enhance patient communication.
- Strong computer skills with proficiency in Microsoft Office Suite.
- Excellent organizational skills with attention to detail in documentation review.
- Previous experience in customer service or administrative roles will be beneficial. If you are passionate about providing excellent patient service and have the necessary skills to thrive in a dynamic healthcare environment, we encourage you to apply for this rewarding position as a Front Desk Receptionist.
Equal Opportunity Employer
Pay: $17.00 - $18.00 per hour
Benefits:
- Employee discount
- On-the-job training
- Opportunities for advancement
- Paid training
Work Location: In person
Salary : $17 - $18