STARBUCKS ASST MGR

Summary

The Starbucks Assistant Manager first and foremost is responsible for guest relations and satisfaction. He/She supports the Starbucks Manager regarding all department duties such as ordering, merchandising, maintaining department conditions and training department clerks. He/She is responsible for assisting the Manager in leading the efficient, effective, safe, legal and profitable operations of the Starbucks Department.

Key Responsibilities

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
• Assist in interviewing, training, scheduling, performance and productivity of all Starbucks team members
• Assists with communication of information distribution to entire Starbucks department.
• Responsible for maintaining positive atmosphere, spirit and morale within the department.
• Demonstrate effective leadership skills by managing time and delegation.
• Support and execute company programs.
• Contribute in executing and meeting financial goals.
• Ensure quality and consistent product availability and solutions to our guests
• Assist with safeguarding, controlling and monitoring all department assets, ensuring policies and procedures are implemented for control of assets
• Practice safe work habits; maintain a high level of store cleanliness, organization, and a safe work environment; encourage team members to do the same
• Ensure department systems and processes are utilized consistently and correctly
• Collaborate with Department Manager for meetings with the department leadership team to effectively plan production and promotion goals
• Assist with the coaching and development of team members as necessary in accordance with policies and procedures with support from Department Manager and Talent Management
• Assists with coordinating the books and manuals to ensure they are kept updated
• Assists with coordinating inventory process and reporting
• Must be able to take care of all department issues in the event of the absence of the Department Manager, which would include ordering, delegating, multitasking, forecasting, prioritizing and merchandising
• Ensure that Food Safety Procedures are adhered to
• Learn and know recipes and proper product portioning
• Demonstrate good conflict management skills
• Performs other duties as requested or required by upper management
  
  

Key Requirements

• Must be 18 years of age or older
• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Ability to work and communicate with all levels of management and subordinates in a professional manner.
• Ability to self-motivate, problem-solve and work with minimal supervision.
• Must be able to lift up to 30 lbs. and stand for long periods of time (up to 4 hours)
• Be able to perform all other physical aspects of the job including bending, squatting, standing, lifting, climbing, pushing, pulling, and walking
• Must possess technical skills to perform basic math and computer tasks (Word, Excel, and Email).
• Ability to work at fast-paced, but efficient and controlled manner.
• Must maintain a current Certified Food Safety Manager certification
• Bilingual English/Spanish a plus
• Must be flexible to work various hours/shifts, including weekends and holidays.
• Ability to accept supervisory coaching related to performance, work habits, and attitude
• Ability to function as a team member and get along with others