Wine Steward

Summary

The Wine Steward is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service. He/She is responsible for leading the efficient, effective, safe, legal and profitable operations of the Beer and Wine Department. He/She coordinates human relations for the Beer and Wine Department and ensures execution of all company and department policies and procedures on a timely basis.

Key Responsibilities

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
• Responsible for hiring, training and performance management of team members
• Responsible for communication of information distribution to entire department
• Responsible for maintaining positive atmosphere, spirit and morale within the department
• Demonstrate effective leadership skills by managing time and delegation
• Develop team members and future leaders utilizing available materials and systems
• Support and execute division concepts and programs
• Accountable for executing and meeting financial goals
• Responsible for identifying areas of opportunity throughout the store and within the department
• Ensure quality and consistent product availability and solutions to our guests
• Responsible for safe guarding, controlling and monitoring all department assets, ensuring policies and procedures are implemented for control of assets
• Practice safe work habits; maintain a high level of store cleanliness, organization, and a safe work environment; encourage team members to do the same
• Oversee that department systems and processes are utilized consistently and correctly
• Direct meetings with the department leadership team to effectively plan production and promotion goals
• Verify team member schedules against business needs
• Coach and discipline team members as necessary in accordance with policy and procedures with support from Talent Management
• Verify all books and manuals are kept updated
• Oversee inventory process and reporting
• Approve all purchase orders and maintain adequate levels
• Maintain stock levels; keep the shelves full of ad merchandise and items kept in back stock
• Make sure all tags are properly placed and in good condition
• Demonstrate good conflict management skills
• Perform other duties assigned by upper management
  
  

Key Requirements

• Must be 18 years of age or older
• High School Diploma or equivalent
• Minimum of 2 years’ experience in wine industry knowledge preferred
• Knowledge in food and wine pairing.
• The Wine Steward is required to work the scheduled work shift as needed to meet the needs of the store guests and team members
• Ability to work and communicate with all levels of management and subordinates in a professional manner
• Ability to self-motivate, problem-solve and work with minimal supervision
• Be able to perform all other physical aspects of the position including but not limited to bending, squatting, standing, lifting at a height of 5 feet, climbing, pushing, pulling, and walking
• Ability to lift items weighing up to 60 lbs. on a regular basis.
• Must possess technical skills to perform basic math and computer tasks (Word, Excel, and Email).
• Ability to work at fast-paced, but efficient and controlled manner
• Must be flexible to work various hours/shifts, including weekends and holidays
• Must attend meetings, including out-of-town, requiring overnight stays
• Must be able to transfer to another store within the area
• Ability to function as a team member and get along with others