Living Well GR Management

Summary

The Living Well Grocery Manager first and foremost is responsible for guest relations and satisfaction. He/She is responsible for all the products and activities of the Living Well Grocery department. Their number one priority is providing Ultimate Service through sales, guest service, and overall operations of the department. Guest service includes answering questions, directing guests to products, proactive selling, cross-selling products, and providing information and education.

Key Responsibilities

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
• Responsible for hiring, training and performance management of team members
• Responsible for communication of information distribution to entire department
• Responsible for maintaining positive atmosphere, spirit and morale within the department
• Demonstrate effective leadership skills by managing time and delegation
• Develop team members and future leaders utilizing available materials and systems
• Support and execute division concepts and programs
• Accountable for executing and meeting financial goals
• Responsible for identifying areas of opportunity throughout the store and within the department
• Ensure quality and consistent product availability and solutions to our guests
• Responsible for safeguarding, controlling and monitoring all department assets, ensuring policies and procedures are implemented for control of assets
• Practice safe work habits; maintain a high level of store cleanliness, organization, and a safe work environment; encourage team members to do the same
• Oversee that department systems and processes are utilized consistently and correctly
• Direct meetings with the department leadership team to effectively plan production and promotion goals
• Verify team member schedules against business needs
• Coach and discipline team members as necessary in accordance with policy and procedures with support from Talent Management
• Verify all books and manuals are kept updated
• Oversee inventory process and reporting
• Oversee that Food Safety Procedures are adhered to
• Approve all purchase orders and maintain adequate levels
• Implements and maintains display/end cap programs.
• Stays current with new products and trends.
• Knowledgeable about the Health notes computer and encourages guest usage.
• Educate guests and team members about products.
• Maintain stock levels. Keep the shelves full of ad merchandise and items kept in back stock
• Ensure proper rotation procedures are being enforced
• Make sure all tags are properly placed and in good condition
• Demonstrate good conflict management skills
• Perform other duties assigned by upper management
  
  

Key Requirements

• Must be 18 years of age or older
• High School Diploma or equivalent
• The Department Manager is required to work the scheduled work shift as needed to meet the needs of the store guests and team members
• Ability to work and communicate with all levels of management and subordinates in a professional manner
• Ability to self-motivate, problem-solve and work with minimal supervision
• Be able to perform all other physical aspects of the position including but not limited to bending, squatting, standing, lifting at a height of 5 feet, climbing, pushing, pulling, and walking
• Ability to lift and carry items weighing up to 50 lbs. and push and pull up to 100 lbs
• Must possess technical skills to perform basic math and computer tasks (Word, Excel, and Email).
• Ability to work at fast-paced, but efficient and controlled manner
• Must maintain Certified Food Safety Manager certification
• Must attend meetings, including out-of-town, requiring overnight stays
• Must be able to transfer to another store within the area
• Ability to function as a team member and get along with others
• Ability to accept supervisory coaching related to performance, work habits and attitude